Client-focused, results-oriented Agile and Scrum Coach with over seven years' experience coaching technical and product teams. Well-rounded experience in various additional roles such as scrum master, business analyst, product administrator, project manager, and program manager across numerous industries.
Qualifications
Eight years Iteration (Scrum) Manager Experience
Four years Agile Coach experience
Five years Project Management Experience
18+ Years IT experience
Scrum 101 Training
Story Writing Workshops
Release Planning Workshop
Certified: CSM, CSPO, CSP, SAFe Agilist
Scrum, Kanban, TDD and XP practices
Successful team transformations and Scrum implementations
Converted Scrum team to Kanban
Individual and Group coaching
Accomplishments
Successfully coached struggling teams to greater performance measured by faster development, higher quality, and fewer release roll-backs
Created communication processes to enable non-collocated teams to increase productivity and decrease communication gaps
Successfully coached Product Owners to better understand their role, improve Backlog maturity, and to evangelize about team successes to executive leadership, reversing years of poor performance
Coached executive leadership about Agile best practices and helped resolve numerous problems regarding predictability, transparency, estimation accuracy, and deployments
Work Experience
Agile/Scrum Coach at Team and PMO level, 07/2015 - F. B. Foster – Nampa, ID,
Coached struggling teams and individuals on Scrum framework and Agile mindset.
Coached struggling Product Owner to improve story quality and planning.
Restored order on the teams by re-establishing Agile best-practices and accountability.
Coordinated application development across five teams in USA and abroad.
Team productivity increased significantly and restored the confidence of upper management.
Coached the PMO and executives on Scaled Agile Framework and guided them to formulate a plan for a transition to the SAFe model.
Drove improvement within Product, PMO and Development approaches to Release Planning, Release Train planning, and cross team coordination.
Coached Product Owners, Scrum Masters and Dev Managers on their roles and areas of improvement.
Identified areas of misunderstanding by management and coached improvements to release plans
Led team of Agile Coaches to gather metrics on the client's agile maturity
Engaged 5 to 7 teams
Provided additional coaching and support to internal team-level coaches
Created recommended course of action for improvements
Consultant Agile/Scrum Coach, 06/2013 - 05/2015 Blue Cross, Blue Shield: Consultant – City, STATE,
Guided 4 of 20 teams during a large scale conversion from legacy COBOL systems to a modern JAVA architecture.
Observed teams and identified areas of improvement on Agile best practices, and Scrum processes.
Held workshops and training sessions to guide learning in order to improve performance, predictability, delivery, and quality.
Identified "legacy" processes that produced additional wait-times and inefficiencies. Worked with Management and IT to develop solutions that removed the waste.
Guided product owners in backlog improvement, Feature creation and User Stories decomposition, release planning and then cross teams planning.
Organized and ran Scrum of Scrum meetings.
Coached multiple JAVA development teams against hard dates to meet the tight development deadlines related to Affordable Care Act upgrades.
Provided guidance on adaptation of SAFe methodology, planning Release Trains and Program Increment deployments.
Scrum Master, Agile Coach, Program Manager, 03/2012 - 06/2013 Pearson ECollege – City, STATE,
Successfully determined gaps in team and department performance, developed an improvement plan, and improved performance by greater than 20% on each team.
Successfully implemented SCRUM framework for the Technical Consulting (TC) group developing software in a Software As A Solution (SAAS) system.
Led PMO effort to develop an Agile Project Estimation methodology.
Ran SCRUM rituals for the TC team, including backlog grooming, iteration planning, retrospectives, daily stand-ups Daily, weekly, monthly reporting, burn-down/burn-up charts, and cumulative flow diagrams to measure progress and keep team on track.
Managed other projects as-needed, and served as interlocutor for Sri Lanka development teams with local release teams.
Successfully managed dozens of releases through complex SAAS release processes.
Project Manager, 10/2011 - 01/2012 Level3: Consultant – City, STATE,
Program manager in charge of the Level 3 & Global Crossings Infrastructure.
Responsible for coordinating the kickoff and planning of 16 integrations projects.
Served as project manager for the Vail Epic Photo program with particular.
Equipment procurement, assembling and testing photographic kits
Software requirement elaboration, communication and collaboration with Development Teams
End-to-End testing, Deployment
Scrum Business Analyst, Project Manager, Scrum Master, 11/2008 - 07/2011 HealthGrades – City, STATE,
Project Manager, Requirements Analyst and Scrum Master on multiple executive projects and programs to integrate new properties into HealthGrades.
Served in SCRUM roles such as Scrum Master, Agile Requirements Analyst Coordinating the efforts of teams in various locations within the USA and Australia.
Interviewing stakeholders for business, functional and systems requirements.
Excelled at Project Management techniques and received praise for ensuring that the project remained focused and was delivered on-time, and met all stakeholder requirements.
Business Analyst/Senior Requirements Analyst/ Project Manager, 04/2007 - 11/2008 CSS, Finance Industry:Consultant – City, STATE,
Identified gaps and failures in the BA process and proposed changes that resulted in the creation of a new department for Requirements Analysis (RA) Specialists.
Coached product team on requirements management processes.
Coached junior Business Analysts on requirement elicitation, documentation and traceability.
Elaborated a new RA role, rolled out the new position, and hired RAs and trained them.
Business Analyst, Disney Photo Imaging: Consultant, 11/2006 - 04/2007 Walt Disney World – City, STATE,
Applied RUP methodology to analyze and document requirements for the Disney Photo Imaging team.
Project managed each agile development project and successfully achieved objectives on time.
IT Business Analyst, 01/2000 - 2006 Syniverse Technologies – City, STATE,
Gathered and documented Business and System Requirements using Rational Unified Method RUP).
Managed Requirements Traceability via Rational ReqPro.
Requested by Sales to develop presentations for Product Offerings and present them to customers.
Presented new products to International executive and technical level customers.
Accomplished corporate goal of analyzing and developing a new clearing product for Brazil, under budget and against great difficulties.
International Corporate Trainer, 06/1996 - 06/2000 DirecTV Galaxy Latin America – City, STATE,
Performed needs analysis, developed curricula and supporting training materials for the development of new DirecTV businesses in the region.
Subjects included business processes, product features, and supporting financial and CRM applications.
Provided CSR and Executive-Level product training in Spanish, English and Portuguese throughout Latin America.
Consistently increased CSR efficiency through process and trouble-shooting training.
Reduced trouble-ticket escalations by providing Problem Solving training.
Supported Engineering and Software Development teams in setting up product and billing application testing.
Member of Business Process Improvement project team that successfully increased sales in the region Team Lead for Conditional Access Reconciliation project that diminished exposure to signal piracy by decreasing the number of "orphaned" active IRDs by over one-half million.
Led Business Applications training efforts for the deployment of DirecTV Puerto Rico launch.
Education and Training
BA: Secondary Education and Spanish Literature, Expected in - University of Colorado - Boulder, CO GPA:
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School Attended
University of Colorado
Job Titles Held:
Agile/Scrum Coach at Team and PMO level
Agile Implementation/Assessment Coach
Consultant Agile/Scrum Coach
Scrum Master, Agile Coach, Program Manager
Project Manager
Consultant Project Manager
Scrum Business Analyst, Project Manager, Scrum Master
Business Analyst/Senior Requirements Analyst/ Project Manager
Business Analyst, Disney Photo Imaging: Consultant
