LiveCareer-Resume

agent team member resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Qualified Agent with documented history of meeting and exceeding sales goals. Known for strong relationship-building skills and commitment to maintaining loyal customers. Excellent record of expanding market share, retaining customers and promoting new initiatives. Organized and motivated employee eager to apply time management and organizational skills in various environments.

Seeking entry-level opportunities to expand skills while facilitating company growth. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Skills
  • Resolving customer issues
  • Ensuring customer satisfaction
  • Documenting information
  • Recordkeeping proficiency
  • Medical terminology knowledge
  • Collecting vital signs
  • Quick problem solver
  • Calm and level-headed under duress
  • Patient relations
  • Multitasking
  • Office equipment proficiency
  • Inbound and Outbound Calling
  • High-energy attitude
  • Direct sales
Experience
01/2020 to Current
Agent Team Member Wecare Services Inc Dba Comfort Keepers Memphis, TN,
  • Responded promptly to customer service calls and inquiries from diverse groups of individuals.
  • Collaborated with individuals through meetings and conference calls.
  • Developed and maintained thorough knowledge of regulatory, departmental and company policies.
  • Followed up with warm leads to drive deals to completion.
  • Discussed policy features with customers and assisted in choosing best policies for individual needs.
  • Organized customer databases and records.
  • Assisted existing customers with policy renewals.
01/2019 to 11/2019
Student/CNA Student Marquis Health Services City, STATE,
  • Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs.
  • Recognized and reported abnormalities or changes in patients' health status to nursing staff.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Responded to call lights to assist patients with various care and comfort needs.
  • Cared for patient activities of daily living by assisting with eating, bathing, toileting and mobility.
  • Gathered and documented vital signs and demographic data.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Measured and recorded food and liquid intake and output and reported changes to nursing staff.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected and documented patient vital signs.
  • Used mobility devices to transport patients.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Examined patients to detect open wounds, bruises and other issues requiring medical care.
  • Reviewed dietary restrictions, food allergies and preferences to implement appropriate diet.
  • Administered drainage bag and tubing, leg strap and other procedures to insert and care for catheter.
03/2016 to 02/2018
Caregiver The Springs At Clackamas Woods City, STATE,
  • Maintained clean and well-organized environment for client happiness and safety.
  • Improved patient outlook and daily living through compassionate care.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Followed care plan and directions to administer medications.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Made beds, swept floors and sanitized surfaces to support activities of daily living.
  • Maintained daily living standards by assisting clients with personal hygiene needs.
  • Assisted patients with daily personal hygiene.
  • Provided ongoing compassionate patient care for each client.
  • Assisted patients with bathing, dressing, daily hygiene care and grooming.
  • Tracked and reported clients' progress based on observations and conversations.
  • Engaged with patients and families to provide emotional support and daily living instruction.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
10/2013 to 11/2015
Caregiver/Medical Assistant Somerset Assisted Living City, STATE,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Helped residents achieve program goals and increase independence.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Education and Training
Expected in 01/2020 to to
:
Exam Fx - ,
GPA:
  • Completed continuing education in Insurance Laws
Expected in 06/2013 to to
High School Diploma:
Rex Putnam - Milwaukie,
GPA:

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Resume Overview

School Attended

  • Exam Fx
  • Rex Putnam

Job Titles Held:

  • Agent Team Member
  • Student/CNA Student
  • Caregiver
  • Caregiver/Medical Assistant

Degrees

  • High School Diploma

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