Versatile Clerk with reputation of balancing productivity and exceptional customer service. Committed to resolving issues and promoting customer loyalty to drive business success. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent possessing exceptional management and people skills. Empathetic Call Agent with proven ability to build strong customer relationships. Caring and kind with focus on understanding and resolving customer issues. Focused on improving call center times and quality of service with data-driven and hands-on approach. Attentive to customer behaviors and preferences and knowledgeable about teaching representatives to maintain good control and enhance customer satisfaction. Good recordkeeping and report writing abilities. Hardworking Customer Service Representative with ten years of experience working with the public. Trained in project and time management with extensive knowledge of call service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.
State of Arkansas Office of Governor Silver certificate
successfully completed skill level four of the workkeys assessment system
have spent over ten years working in customer service field
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