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AGENT
Summary
Loyal, collaborative Phlebotomist with a steadfast commitment to quality care and preventative care advocacy.
Skills
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Personal Information
Currently help Balance By Arts a non profit organization for kids/teens
Skills
Healthcare: Venipuncture, Medical terminology, Phlebotomy, Certified in CPR
People skills: Enthusiastic people person, advanced problem-solving, great organizational skills,Professional and friendly , Type [50] WPM.
Experience
06/2016 - 08/2016
American National － Helena , MTAgent
- Informed customers about their healthcare benefits; Perceived all information about healthcare.
- Trainee of the week
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Properly directed inbound calls in phone queues to improve call flow.
03/2016 - 05/2016
7-Eleven, Inc. － Maitland , FLSales Associate/ Stock
- Excelled in exceeding daily credit card application goals.
- Respond to customers questions and answers via telephone or physically with 100 % accuracy; Educated customer about the brand to incite excitement about the company's missions and values; Used time efficiently to refresh the store to bring it up to par.
- Cross-trained and provided back-up for other customer service representatives when needed.
06/2016 - 07/2016
Mercedes Benz － City , STATEConcierge / Sales Rep
- Helped customers with any dissatisfaction along with complication using the services of Mercedes benz; Acknowledged customers using a professional manner; Scheduled arrangements for returning customers.
- Communicated with customers regarding vehicle issues and potential repairs.
01/2015 - 12/2015
Victoria's Secret － City , STATESales Associate/Cashier
- Described merchandise and explain operation of merchandise to customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Placed special orders and called other stores to find desired items.
- Operated a cash register to process cash, check and credit card transactions.
- Administered all point of sale opening and closing procedures.
- Replenished floor stock and processed shipments to ensure product
- availability for customers.
Education and Training
May 2014
Lancaster High SchoolCity, StateDiplomaActivities include: ASB- helped plan Prom and other big events in the school/ Choir-Participated in Assemblies/ Talent Shows and Drama Showcases.
2016
Elite Nurse AID Training － City, State, USCertificate: PhlebotomyCertificate in phlebotomy
Additional Information
- Currently help Balance By Arts a non profit organization for kids/teens being bullied.
- Currently CPR Certified
- Volunteered at Live,Laugh, Love Daycare in palmdale,CA.
References
1. Alexandria Wilson: Friend; Known for 7 years; Cell-1(310)848-8745
2. Brittany Duncan: Friend; known for 2 years; Cell- 1(313)335-2215
3. Kathy Moss: Friend; Known for 10 years; Cell- (661)252-6765
4. Drena Moss: Friend; Known for 20 years; Cell- 1(818)723-4148
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Resume Overview
School Attended
- Lancaster High School
- Elite Nurse AID Training
Job Titles Held:
- Agent
- Sales Associate/ Stock
- Concierge / Sales Rep
- Sales Associate/Cashier
Degrees
- Diploma
Certificate : Phlebotomy
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