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AGENT
Summary
Loyal, collaborative Phlebotomist with a steadfast commitment to quality care and preventative care advocacy. 
Skills
  • Basic clerical knowledge
  • Reliable
  • Detail oriented
  • Microsoft Word, Excel, PowerPoint
  • Extensive medical terminology knowledge
  • Enthusiastic caregiver
  • CPR certified
Personal Information
Currently help Balance By Arts a non profit organization for kids/teens 
Skills
Healthcare: Venipuncture, Medical terminology, Phlebotomy, Certified in CPR
People skills: Enthusiastic people person, advanced problem-solving, great organizational skills,Professional and friendly , Type [50] WPM.
Experience
06/2016 - 08/2016
Teleperformance － Killeen, TXAgent
  • Informed customers about their healthcare benefits; Perceived all information about healthcare.
  • Trainee of the week
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Properly directed inbound calls in phone queues to improve call flow.

    03/2016 - 05/2016
    Victoria's Secret － Killeen, TXSales Associate/ Stock
    • Excelled in exceeding daily credit card application goals.
    • Respond to customers questions and answers via telephone or physically with 100 % accuracy; Educated customer about the brand to incite excitement about the company's missions and values; Used time efficiently to refresh the store to bring it up to par.
    • Cross-trained and provided back-up for other customer service representatives when needed.
    06/2016 - 07/2016
    Mercedes Benz － Georgetown, TXConcierge / Sales Rep
    • Helped customers with any dissatisfaction along with complication using the services of Mercedes benz; Acknowledged customers using a professional manner; Scheduled arrangements for returning customers.
    • Communicated with customers regarding vehicle issues and potential repairs.
    01/2015 - 12/2015
    Victoria's Secret － Palmdale, CASales Associate/Cashier
    • Described merchandise and explain operation of merchandise to customers.​
    • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
    • Placed special orders and called other stores to find desired items.
    • Operated a cash register to process cash, check and credit card transactions.
    • Administered all point of sale opening and closing procedures.
    • Replenished floor stock and processed shipments to ensure product
    • availability for customers.
    Education and Training
    May 2014
    Lancaster High SchoolLancaster, CADiplomaActivities include: ASB- helped plan Prom and other big events in the school/ Choir-Participated in Assemblies/ Talent Shows and Drama Showcases.
    2016
    Elite Nurse AID Training － Killeen, TX, USCertificate: PhlebotomyCertificate in phlebotomy
    Additional Information
    • Currently help Balance By Arts a non profit organization for kids/teens being bullied.
    • Currently ​CPR Certified
    • Volunteered at Live,Laugh, Love Daycare in palmdale,CA.
    References
    1. Alexandria Wilson: Friend; Known for 7 years; Cell-1(310)848-8745
    2. Brittany Duncan: Friend; known for 2 years; Cell- 1(313)335-2215
    3. Kathy Moss: Friend; Known for 10 years; Cell- (661)252-6765
    4. Drena Moss: Friend; Known for 20 years; Cell- 1(818)723-4148
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    Resume Overview

    Companies Worked For:

    • Teleperformance
    • Victoria's Secret
    • Mercedes Benz

    School Attended

    • Lancaster High School
    • Elite Nurse AID Training

    Job Titles Held:

    • Agent
    • Sales Associate/ Stock
    • Concierge / Sales Rep
    • Sales Associate/Cashier

    Degrees

    • Diploma
      Certificate : Phlebotomy

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