Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Desires a high-level position in a professional corporate environment.
Promoted to Agency Compliance Manager after 2 years of employment.
Manage and maintain overall compliance policies and procedures for the agency services department and is responsible for compliance, training, and capacity building for all programs that SMFBA has to offer to all agency sites. responsible for the collection of all relevant reports from agency sites in a timely manner, inspection of relevant reports for accuracy and assists in the creation of required reports based on the data collected from sites. Also responsible for the overseeing of SMFBA's Supplemental Nutrition Assistance Program (SNAP) and ensures proper procedures and report requirements through a strong, personal relationship with ADES & ADHS.
While SMFBA Knight Center Operations Manager was responsible for all operational aspects associated with the direct client distribution program of SMFBA. This included, but was not limited to customer service, inventory controls, food safety and controls, product ordering, staff and volunteer training and safety.
Analyzed marketing information and translated it into strategic plans.Trained staff to deliver outstanding customer service.Wrote order supply requests to replenish merchandise.Maintained daily record of all transactions.Trained all new managers on store procedures and policies.Completed weekly schedules according to payroll policies.Determined staff promotions and demotions, and terminated employees when necessary.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Designed and implemented customer satisfaction metrics.Addressed customer inquiries and resolved complaints.Designed displays to make the store experience interactive and engaging.Displayed the appropriate signage for products and sales promotions.Arranged items in favorable positions and areas of the store for optimal sales.Organized and located inventory and updated store spreadsheets.Selected merchandise based on the most favorable price and quality.Built and maintained effective accounts receivable and cash flow monitoring systems.Built financial model for new business unit.Executed integrated advertising campaign across multiple media channels.
Developed extensive budget management skills
Learned multi-unit management skills
Designed, developed, staffed, and managed a one-of-a-kind proto-type store
developed customer service skills and philosophy that I still rely on to this date
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