SEARCH

Afterschool Program Leader Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
AFTERSCHOOL PROGRAM LEADER
Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Skills
  • Administrative support
  • Invoice generation
  • Operational improvement
  • MS Office
  • Business operations
  • Relationship development
  • Team management
Experience
Friendship Aspire Academy- My Sister's Keyper Inc. | Little Rock, ARAfterschool Program Leader08/2019 - 04/2020
  • Enrolled new members in program, gathering personal information and administering new member survey questions.
  • Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
  • Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
  • Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
  • Established and enforced modern educational standards to support student needs.
  • Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
  • Created agendas and communication materials for team meetings.
  • Worked with office devices such as printers to make copies for students.
  • Resolved any conflict with students or parents.
  • Collected paperwork and filed the paperwork that went into our files.
My Sister's Keypers Inc. | Little Rock, ARSummer Camp Leader05/2019 - 08/2019
  • Implemented arts and crafts activities and supervised art sessions at camp.
  • Assisted students with behavior issues and helped students open up and bond with new friends.
  • Inspected the cleanliness and hygiene of the camp area.
  • Met with parents and briefed on all activities arranged for camp.
  • Made sure all paperwork was filed for both sites.
  • Planned, organized, facilitated and promoted diverse recreational programs.
  • Mediated conflicts between students by separating the parties, hearing both sides, and trying different discipline techniques.
  • Assisted with transporting and escorting students to, from and within program activity locations and on external trips.
  • Created and led safety training workshops for employees.
  • Maintained facilities, grounds and equipment to ensure community safety and attract attention.
  • Adjusted activity plans to better engage students of differing ability or interest levels.
  • Observed students for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
  • Promoted fun, safe and inclusive environment by monitoring activity of students to identify and address behavioral issues.
Journeys | LittleRock, ARSales Associate11/2016 - 07/2018
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Kept apprised of emerging trends and provided informative customer service to assist in product selection.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Processed orders through system and coordinated product deliveries.
  • Negotiated and closed deals with minimal oversight.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Offered product and service consultations and employed upselling techniques.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Recommended merchandise to customers based on needs and preferences.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Recommended optimal merchandise based on customer needs and desires.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Educated customers on product and service offerings.
  • Mixed and matched paints according to customer specifications.
  • Used register system to ring up customer purchases, process payments and issue receipts.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Met personal goal for the day and week for selling a certain amount of money.
Philander Smith College - Office of Admissions | Little Rock, ARAdmissions Office Receptionist10/2015 - 04/2017
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Earned reputation for good attendance and hard work.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Inserted data from paperwork to the online GoogleDocs.
  • Creating a file for incoming students that may or may not have documents inside of the folder.
  • Making copies for the incoming students and placing the copy into their file.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Rendered information to callers and drafted office emails.
Education and Training
Philander Smith College | Little Rock, AREnglish05/2020
Premier High School of Little Rock | Little Rock, ARHigh School Diploma05/2015
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Friendship Aspire Academy- My Sister's Keyper Inc.
  • My Sister's Keypers Inc.
  • Journeys
  • Philander Smith College - Office of Admissions

School Attended

  • Philander Smith College
  • Premier High School of Little Rock

Job Titles Held:

  • Afterschool Program Leader
  • Summer Camp Leader
  • Sales Associate
  • Admissions Office Receptionist

Degrees

  • English
    High School Diploma

Similar Resumes

View All
Afterschool-Group-Leader-resume-sample

Afterschool Group Leader

Jamaica YMCA

Jamaica, New York