Afterschool Program Leader Resume Example Ymca Of Metropolitan L.A.

AFTERSCHOOL PROGRAM LEADER

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting.

Skills

Administrative support
Invoice generation
Operational improvement
MS Office

Business operations
Relationship development
Team management

Experience

Ymca Of Metropolitan L.A. | Lake View Terrace , CAAfterschool Program Leader08/2019 - 04/2020

Enrolled new members in program, gathering personal information and administering new member survey questions.
Instilled positive behavioral habits through enforcement of school rules and program policies and procedures.
Planned program events, coordinating special guests and volunteers and implementing promotion strategies to garner attention.
Prepared facilities for activities before student arrival and led students in cleaning and securing program areas after meetings.
Established and enforced modern educational standards to support student needs.
Worked with parents and staff to improve student behavioral and learning issues with proactive approaches.
Created agendas and communication materials for team meetings.
Worked with office devices such as printers to make copies for students.
Resolved any conflict with students or parents.
Collected paperwork and filed the paperwork that went into our files.

Conner Prairie | Fishers , INSummer Camp Leader05/2019 - 08/2019

Implemented arts and crafts activities and supervised art sessions at camp.
Assisted students with behavior issues and helped students open up and bond with new friends.
Inspected the cleanliness and hygiene of the camp area.
Met with parents and briefed on all activities arranged for camp.
Made sure all paperwork was filed for both sites.
Planned, organized, facilitated and promoted diverse recreational programs.
Mediated conflicts between students by separating the parties, hearing both sides, and trying different discipline techniques.
Assisted with transporting and escorting students to, from and within program activity locations and on external trips.
Created and led safety training workshops for employees.
Maintained facilities, grounds and equipment to ensure community safety and attract attention.
Adjusted activity plans to better engage students of differing ability or interest levels.
Observed students for signs of physical distress and rendered aid, including stopping activities and providing basic medical care.
Promoted fun, safe and inclusive environment by monitoring activity of students to identify and address behavioral issues.

Ralph Lauren | Destin , FLSales Associate11/2016 - 07/2018

Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Sold various products by explaining unique features and educating customers on proper application.
Processed orders through system and coordinated product deliveries.
Negotiated and closed deals with minimal oversight.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Offered product and service consultations and employed upselling techniques.
Observed customer behaviors to identify security threats and escalate concerns to supervisors.
Recommended merchandise to customers based on needs and preferences.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Recommended optimal merchandise based on customer needs and desires.
Demonstrated products to customers, discussed features and redirected objections to capture sales.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Educated customers on product and service offerings.
Mixed and matched paints according to customer specifications.
Used register system to ring up customer purchases, process payments and issue receipts.
Stayed up to date on store promotions, payment policies and security practices.
Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
Helped customers sign up for loyalty programs and submitted completed paperwork.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Met personal goal for the day and week for selling a certain amount of money.

Philander Smith College - Office Of Admissions | City , STATEAdmissions Office Receptionist10/2015 - 04/2017

Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Earned reputation for good attendance and hard work.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Greeted visitors, assessed needs and directed to appropriate personnel.
Answered and directed incoming calls using multi-line telephone system.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
Organized and booked travel plans and itineraries, including transportation and overnight accommodations for clients, staff and leaders.
Maintained daily calendars, set appointments with clients and planned daily office events.
Inserted data from paperwork to the online GoogleDocs.
Creating a file for incoming students that may or may not have documents inside of the folder.
Making copies for the incoming students and placing the copy into their file.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
Prepared, compiled and filed documents as well as reports presented to various parties.
Took accurate messages for staff and management to facilitate open and speedy communication.
Rendered information to callers and drafted office emails.

Education and Training

Philander Smith College | City, StateEnglish05/2020

Premier High School of Little Rock | City, StateHigh School Diploma05/2015

Resume Overview

School Attended

Philander Smith College
Premier High School of Little Rock

Job Titles Held:

Afterschool Program Leader
Summer Camp Leader
Sales Associate
Admissions Office Receptionist

Degrees

English
High School Diploma

Afterschool Program Leader Resume Example

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