aftermarket supervisor resume example

● Coordinate with sales managers to develop ways for sales and customer service associates to work together to improve the customer’s experience

● Scheduling the work of subordinates, assigning tasks, responding to questions and issues

● Supervising, coaching, motivating and administering disciplinary action

● Formulating written procedures following department polices

● Perform lead teller duties including functioning as the customer service manager which involves conducting weekly staff meetings

● Investigated, resolved complaints and customer issues

● Assist in training new team members, utilizing learning checklist and training materials.

● Ensures adequate phone coverage, including making decisions

regarding scheduling changes

● Overlooked all orders from Boeing and maintained company relations

● Maintained relations with clients all around the world including airlines and leasing companies

● Managed customer purchase orders and advised customers of potential backorders or delays

● Coordinated with manufacturing teams to meet customer purchase order demands

● Establish the revenue by increasing sales from 200k to 2m per month

● Research repair orders and provide general claim support to teams

● Reviewing, researching, negotiating, processing and adjusting claims with customer service

● Handling units under warranty, keeping close contact with

technical assistance for repair service and spares parts

● Work as a liaison between the customer and technical information

● Follow quality control procedures for FAA

● Planning department following the latest revision originated by the

Engineering department under a rigid Document Control System

● Experience in reading and interpreting Engineer drawings, specifications and apply their intent to evaluate acceptance of quality products

● Strengthen relationships with key internal staff across shipping, manufacturing and quality assurance departments to optimize customer service processes/procedures

● Experience in Purchasing, negotiate purchases to ensure lowest cost consistent with company standards for quality products

●Continually research alternate sources for products in order to ensure the most competitive pricing

●Maintain knowledge of the local representatives and distributors to build constructive relationships.

●Verified purchase requisitions by comparing items requested to

master list and clarified unclear items

● Warehouse supervisor, managing daily operation, end to end fulfilment

●Oversee the warehouse function including shipping, transportation, cycle counting, inventory control and reporting

● Returns handling including Data entry