Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Commercial and Aerospace Companies, 39 years experience
  • Precision Customer Service, 39 years experience
  • Computer Literate in Microsoft Word and Excel
  • Expert in ERP Ln System
  • Data entry
  • Issue and conflict resolution
  • Project, Detail and Deadline Oriented
  • Excellent Organizational and Communication Skills
1996 to 2020
Aftermarket Supervisor Ingersoll Rand Ankeny, IA,

● Coordinate with sales managers to develop ways for sales and customer service associates to work together to improve the customer’s experience

● Scheduling the work of subordinates, assigning tasks, responding to questions and issues

● Supervising, coaching, motivating and administering disciplinary action

● Formulating written procedures following department polices

● Perform lead teller duties including functioning as the customer service manager which involves conducting weekly staff meetings

● Investigated, resolved complaints and customer issues

● Assist in training new team members, utilizing learning checklist and training materials.

● Ensures adequate phone coverage, including making decisions

regarding scheduling changes

● Overlooked all orders from Boeing and maintained company relations

● Maintained relations with clients all around the world including airlines and leasing companies

● Managed customer purchase orders and advised customers of potential backorders or delays

● Coordinated with manufacturing teams to meet customer purchase order demands

● Establish the revenue by increasing sales from 200k to 2m per month

● Research repair orders and provide general claim support to teams

● Reviewing, researching, negotiating, processing and adjusting claims with customer service

● Handling units under warranty, keeping close contact with

technical assistance for repair service and spares parts

● Work as a liaison between the customer and technical information

● Follow quality control procedures for FAA

● Planning department following the latest revision originated by the

Engineering department under a rigid Document Control System

● Experience in reading and interpreting Engineer drawings, specifications and apply their intent to evaluate acceptance of quality products

● Strengthen relationships with key internal staff across shipping, manufacturing and quality assurance departments to optimize customer service processes/procedures

● Experience in Purchasing, negotiate purchases to ensure lowest cost consistent with company standards for quality products

●Continually research alternate sources for products in order to ensure the most competitive pricing

●Maintain knowledge of the local representatives and distributors to build constructive relationships.

●Verified purchase requisitions by comparing items requested to

master list and clarified unclear items

● Warehouse supervisor, managing daily operation, end to end fulfilment

●Oversee the warehouse function including shipping, transportation, cycle counting, inventory control and reporting

● Returns handling including Data entry

1991 to 1996
Inventory Control Specialist Carrier Enterprise Corpus Christi, TX,
  • In charge of inventory, shipping, receiving and data entry
  • Worked as a liaison for customer service
  • Managed weekly inventory and supply tracking, noting items requiring reorder.
  • Executed on-time and under-budget project management on complex issues for senior leadership.
  • Verified receipt of returned materials to maintain accuracy of vendor credits.
  • Provided top quality control while eliminating downtime to maximize revenue.
1986 to 1991
Customer Service Service Partners Jackson, MS,
  • Interacted with customers with the handling of units under warranty, including repair, and overall assistance with product
  • Processed and keep control of the Engineering documents, to complete assurance of latest revisions and provide updates
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
1985 to 1986
Boards Assembly Technician Data Power, Inc. Santa Ana- P. C City, STATE,
  • General assembler and touch up of electronics P.C.
  • Boards under a strict control for manufacturing following high standards of quality assurance Reading and interpretation of Engineering drawings and electronic schematics
  • Conducted visual inspections and checked for product defects.
  • Maintained neat, organized and clean work areas to avoid safety concerns or production delays.
Education and Training
Expected in 1984
High School Diploma:
Santiago High School - Garden Grove,

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Resume Overview

School Attended

  • Santiago High School

Job Titles Held:

  • Aftermarket Supervisor
  • Inventory Control Specialist
  • Customer Service
  • Boards Assembly Technician


  • High School Diploma

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