|Oracle Customer Service & Relations Accounts Payable/Receivable Telephone Reception Word Processing Typing Filing & Data Archiving General Accounting Computer Operations Office Equipment Operation Problem Solving Conflict Resolution Case Management Research Cash Management MS Office Adobe SchoolMAX Strengths Ability to identify problems and implement effective solutions Capable of crisis contingencies Disciplined, mature, and well organized in work habits with the ability to function smoothly in pressure situations Skilled at motivating and interacting with co-workers Ability to work independently Exceptional oral presentation and written communication skills Superior organizational and prioritization skills Ability to work in a fast paced environment while maintaining attention to detail, quality and professionalism|
Decreased office expenditures 15% by implementing needed controls on stock/supplies and standardizing ordering procedures.
Saved thousands of dollars in fees and improved the response rates of direct marketing campaigns by bringing formerly outsourced mass mailing functions in house.
In this position I created and assembled a customer service training packet for employees in which the company used to retrain current and new hire employees.
In the position of Advertising Sales Executive, I maximized sales revenue throughout the product line that consisted of 4 newspapers, 2 magazines and the internet.
I booked ads daily, prepared layouts and graphics for placement in newspapers, directed business relations and distributed company literature to stimulate client interest and leads, prepared letters, memos and other documents using word processing and spreadsheets.
Created and maintained a computer and paper based filing and organizational system for documents, reports and client list.
Collected payments and kept a log for all customers visiting the office as well as late payments and non-payment accounts.
Consistently met daily and weekly deadlines while delivering outstanding customer service follow through.
I performed administrative support functions for a small home improvement company.
I was the liaison between the customer and contractor.
Prepared correspondence and handle all routine office functions.
I also process check payments to vendors, prepare invoices for bill payment, research and resolve all bill pay issues, and ensure order accuracy by reviewing customer instructions.
Locate and track discrepancies, while delivering the highest levels of internal and external customer service and meeting deadlines.
As a Center Manager I maintained customer satisfaction to existing customers as well as any potential customers.
Oversaw operation of the center, maximized sales and ensured center security and safety for myself and customers, I performed inventory control.
Supervised service associates and monitored progress.
Using a POS system I cash checks, processed money orders, processed MoneyGram send and receive transactions, as well as handled cash amounts of up to $80,000 dollars.
I also processed debit card load and withdraw transactions.
Following policies and procedures I was aware of fraud loss and forgeries.
I was responsible for the security of cash in the draw and safe, while keeping all cash in a balanced state.
In this position I was able to resolve all office equipment and IT issues.
In this position I met and or exceeding company goals for sales and marketing.
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