Dedicated employee with excellent customer service, multitasking, and problem solving abilities. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Skills
Team Building
Reliable & Trustworthy
Good Work Ethic
Conflict Resolution
Supervision & Leadership
Customer Service
Training & Development
Computer Skills
Upbeat and Positive Personality
Customer Account Management
Education
Central Virginia Community CollegeLynchburg, VAExpected in 05/2001 – –Associate of Applied Science:Business Management - GPA:
College of CharlestonCharleston, SCExpected in – –:Marine Biology - GPA:
Minor in French
Experience
Harsch Investment Corp - Adoption Center & Foster Program Manager West Sacramento, CA, 09/2020 - Current
Recruit, interview and hire volunteers and staff.
Assist with onboarding new employees by conducting orientation and company-wide or job-specific training.
Research and analyze community needs to determine program directions and goals.
Evaluate work of staff and volunteers to maintain quality and effectiveness of resources.
Handle administrative procedures to meet objectives set by boards of directors or senior management.
Implement and evaluate staff, volunteer or training programs.
Consult with staff on resolution of complex service issues.
Deliver positive customer experiences by implementing effective quality assurance practices.
Improve morale and management communication by creating employee recognition and rewards practices.
Enforce federal, state, local and organization rules for safety and operations.
Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Help visitors to select and adopt appropriate animals based upon needs and requirements.
Provide client service by educating adopters on essential animal care practices, answer questions and process payments.
Implement strategies to take advantage of new opportunities.
Monitored operations and reviewed records to understand company performance.
Evaluate needs of departments and delegate tasks to optimize overall production.
Lynchburg Humane Society - Development Manager City, STATE, 03/2015 - 09/2020
Oversaw fundraising activities and preparation of public relations materials.
Oversaw event logistics, venue scheduling and accommodations.
Coordinated vendors, timelines and budgets for events.
Organized event facility, food and beverage selections and audio-visual arrangements.
Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Tracked payments, balances and registrations for various events.
Hired, trained and supervised volunteers and support staff required for events.
Documented events with details in customer preferences, financial considerations and successes and failures.
Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract donors.
Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
Provided excellent service and attention to customers when in person or through phone conversations.
Maintained fundraising database to produce accurate monthly reports for board of directors and upper management.
Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
Innovated new approaches to engage donors and increase funding.
Benchmark Systems - Medical Billing Clerk & Front Desk Receptionist City, STATE, 03/2009 - 05/2015
Reviewed account information to confirm patient and insurance information is accurate and complete.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Completed and submitted appeals for denied claims.
Communicated with insurance representatives to complete claims processing or resolve problem claims.
Distributed or posted financial data to appropriate accounts and prepare reconciliations.
Applied HIPAA privacy and security regulations while handling patient information.
Submitted appeals using provider portals and phone communication.
Leveraged EMR software to post payments received for medical services.
Input details into accounts and tracked payments.
Submitted claims to insurance companies.
Developed strong professional rapport with vendors and clients.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Reconciled codes against services rendered.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Weighed envelopes containing statements to determine correct postage and affix postage.
Answered customer questions to maintain high satisfaction levels.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Checked claims coding for accuracy with ICD-10 standards.
Twinkle Twinkle, LLC - Business Owner/Manager City, STATE, 02/2000 - 10/2008
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Maintained adequate staffing to meet objectives within budget.
Entered time and attendance logs in preparation for payroll.
Recruited and hired qualified candidates to fill open positions.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Developed creative visual merchandising campaigns to focus on selling older inventory.
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