Dedicated employee with excellent customer service, multitasking, and problem solving abilities. Devoted to giving every customer and employee a positive and memorable experience. Ability to consistently maintain a respectable appearance and demeanor to represent the organization in a positive way at all times.
Skills
Team Building
Reliable & Trustworthy
Good Work Ethic
Friendly, Positive Attitude
Conflict Resolution
Supervision & Leadership
Customer Service
Organizational Skills
Training & Development
Team Management
Computer Skills
Courteous with Strong Service Mindset
Verbal and Written Communication
Upbeat and Positive Personality
Issue and Complaint Resolution
Customer Account Management
Experience
09/2020 to Current
Adoption Center & Foster Program ManagerHarsch Investment Corp – West Sacramento, CA,
Recruited, interviewed and hired volunteers and staff.
Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Researched and analyzed community needs to determine program directions and goals.
Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
Handled administrative procedures to meet objectives set by boards of directors or senior management.
Assessed and identified service delivery challenges and opportunities within local area.
Directed activities of staff members and volunteers.
Implemented and evaluated staff, volunteer or training programs.
Consulted with staff on resolution of complex service issues.
Provided hands-on and proactive leadership to community services staff.
Delivered positive customer experiences by implementing effective quality assurance practices.
Improved morale and management communication by creating employee recognition and rewards practices.
Enforced federal, state, local and organization rules for safety and operations.
03/2015 to 09/2020
Development ManagerLynchburg Humane Society – City, STATE,
Oversaw fundraising activities and preparation of public relations materials.
Oversaw event logistics, venue scheduling and accommodations.
Coordinated vendors, timelines and budgets for events.
Organized event facility, food and beverage selections and audio-visual arrangements.
Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
Tracked payments, balances and registrations for various events.
Hired, trained and supervised volunteers and support staff required for events.
Followed local regulations for events and obtained necessary permits.
Documented events with details in customer preferences, financial considerations and successes and failures.
Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.
Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained fundraising database to produce accurate monthly reports for board of directors.
Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
Innovated new approaches to engage donors and increase funding.
03/2009 to 05/2015
Medical Billing Clerk & Front Desk ReceptionistBenchmark Systems – City, STATE,
Reviewed account information to confirm patient and insurance information is accurate and complete.
Contacted insurance providers to verify insurance information and obtain billing authorization.
Completed and submitted appeals for denied claims.
Reviewed claims for coding accuracy.
Communicated with insurance representatives to complete claims processing or resolve problem claims.
Interpreted medical terminology and pharmacological information to translate information into coding system.
Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
Applied HIPAA privacy and security regulations while handling patient information.
Submitted appeals using provider portals and phone communication.
Leveraged EMR software to post payments received for medical services.
Input details into accounts and tracked payments.
Performed insurance verification, pre-certification and pre-authorization.
Submitted claims to insurance companies.
Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Developed strong professional rapport with vendors and clients.
Reviewed engine assigned codes and modifiers to update and verify accuracy.
Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Reconciled codes against services rendered.
Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
Input statement information, reconciled accounts and resolved discrepancies.
Weighed envelopes containing statements to determine correct postage and affix postage.
Answered customer questions to maintain high satisfaction levels.
Collected, posted and managed patient account payments.
Executed account updates and noted account information in company data systems.
Assessed billing statements for correct diagnostic codes and identified problems with coding.
Checked claims coding for accuracy with ICD-10 standards.
02/2000 to 10/2008
Business Owner/ManagerTwinkle Twinkle, LLC – City, STATE,
Determined marketing strategies by reviewing operating and financial statements and sales records.
Enforced customer service standards and resolved customer problems to uphold quality service.
Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Maintained adequate staffing to meet objectives within budget.
Entered time and attendance logs in preparation for payroll.
Recruited and hired qualified candidates to fill open positions.
Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Managed operations budgeting, accounts payable and accounts receivable and payroll.
Kept records for production, inventory, income and expenses.
Interviewed, trained and supervised employees.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Arranged items in favorable positions and areas of store to attract customers and optimize sales.
Developed creative visual merchandising campaigns to focus on selling older inventory.
Cultivated new vendor relationships using dynamic communication and negotiation skills.
Sourced new vendors for purchasing needs.
Education and Training
Expected in 05/2001
Associate of Applied Science: Business Management Central Virginia Community College - Lynchburg, VA GPA:
Expected in
: Marine Biology College of Charleston - Charleston, SC GPA:
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