Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated employee with excellent customer service, multitasking, and problem solving abilities. Devoted to giving every customer and employee a positive and memorable experience. Ability to consistently maintain a respectable appearance and demeanor to represent the organization in a positive way at all times.

  • Team Building
  • Reliable & Trustworthy
  • Good Work Ethic
  • Friendly, Positive Attitude
  • Conflict Resolution
  • Supervision & Leadership
  • Customer Service
  • Organizational Skills
  • Training & Development
  • Team Management
  • Computer Skills
  • Courteous with Strong Service Mindset
  • Verbal and Written Communication
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • Customer Account Management
09/2020 to Current
Adoption Center & Foster Program Manager Harsch Investment Corp West Sacramento, CA,
  • Recruited, interviewed and hired volunteers and staff.
  • Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
  • Researched and analyzed community needs to determine program directions and goals.
  • Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
  • Handled administrative procedures to meet objectives set by boards of directors or senior management.
  • Assessed and identified service delivery challenges and opportunities within local area.
  • Directed activities of staff members and volunteers.
  • Implemented and evaluated staff, volunteer or training programs.
  • Consulted with staff on resolution of complex service issues.
  • Provided hands-on and proactive leadership to community services staff.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Enforced federal, state, local and organization rules for safety and operations.
03/2015 to 09/2020
Development Manager Lynchburg Humane Society City, STATE,
  • Oversaw fundraising activities and preparation of public relations materials.
  • Oversaw event logistics, venue scheduling and accommodations.
  • Coordinated vendors, timelines and budgets for events.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Tracked payments, balances and registrations for various events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Followed local regulations for events and obtained necessary permits.
  • Documented events with details in customer preferences, financial considerations and successes and failures.
  • Recruited sponsors for events and planned scope of involvement, financial tie-ins and promotional aspects for mutual benefit.
  • Oversaw advanced event registration and day-of check-in to handle high volume of guests.
  • Selected catering services for different types of events, balancing cost, menu and term options against client demands.
  • Created online fundraising campaigns using social media platforms with insightful content designed to highlight organizational objectives and attract givers.
  • Cultivated positive relationships with media figures, influencers and business partners with potential to positively impact fundraising activities.
  • Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
  • Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
  • Developed insightful fundraising materials for newsletters and websites to attract sponsorship opportunities.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Maintained fundraising database to produce accurate monthly reports for board of directors.
  • Cultivated strong relationships with board members, donors, prospects and philanthropic community to keep institution's financial needs in forefront.
  • Innovated new approaches to engage donors and increase funding.
03/2009 to 05/2015
Medical Billing Clerk & Front Desk Receptionist Benchmark Systems City, STATE,
  • Reviewed account information to confirm patient and insurance information is accurate and complete.
  • Contacted insurance providers to verify insurance information and obtain billing authorization.
  • Completed and submitted appeals for denied claims.
  • Reviewed claims for coding accuracy.
  • Communicated with insurance representatives to complete claims processing or resolve problem claims.
  • Interpreted medical terminology and pharmacological information to translate information into coding system.
  • Distributed or posted financial data to appropriate accounts and prepare simple reconciliations.
  • Applied HIPAA privacy and security regulations while handling patient information.
  • Submitted appeals using provider portals and phone communication.
  • Leveraged EMR software to post payments received for medical services.
  • Input details into accounts and tracked payments.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Submitted claims to insurance companies.
  • Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
  • Developed strong professional rapport with vendors and clients.
  • Reviewed engine assigned codes and modifiers to update and verify accuracy.
  • Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
  • Reconciled codes against services rendered.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Computed credit terms, discounts and shipment charges for goods or services to complete billing documents.
  • Input statement information, reconciled accounts and resolved discrepancies.
  • Weighed envelopes containing statements to determine correct postage and affix postage.
  • Answered customer questions to maintain high satisfaction levels.
  • Collected, posted and managed patient account payments.
  • Executed account updates and noted account information in company data systems.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Checked claims coding for accuracy with ICD-10 standards.
02/2000 to 10/2008
Business Owner/Manager Twinkle Twinkle, LLC City, STATE,
  • Determined marketing strategies by reviewing operating and financial statements and sales records.

  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
  • Maintained adequate staffing to meet objectives within budget.
  • Entered time and attendance logs in preparation for payroll.
  • Recruited and hired qualified candidates to fill open positions.
  • Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
  • Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
  • Managed operations budgeting, accounts payable and accounts receivable and payroll.
  • Kept records for production, inventory, income and expenses.
  • Interviewed, trained and supervised employees.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Developed creative visual merchandising campaigns to focus on selling older inventory.
  • Cultivated new vendor relationships using dynamic communication and negotiation skills.
  • Sourced new vendors for purchasing needs.
Education and Training
Expected in 05/2001
Associate of Applied Science: Business Management
Central Virginia Community College - Lynchburg, VA
Expected in
: Marine Biology
College of Charleston - Charleston, SC
  • Minor in French

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Resume Overview

School Attended

  • Central Virginia Community College
  • College of Charleston

Job Titles Held:

  • Adoption Center & Foster Program Manager
  • Development Manager
  • Medical Billing Clerk & Front Desk Receptionist
  • Business Owner/Manager


  • Associate of Applied Science
  • Some College (No Degree)

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