Cutomer Service (9 years), professional specialty pastry clerk and Food Services (5 years), Managerial (3
years), Administrative Skills (3 years), Behavioral health and Human Services (3 years), Staffing (Less than
Strong verbal and written communication skills
Strong organizational skills
Keen attention to detail
Proficient in MS office applications and excel
Admistrative Assistant05/2017 to CurrentTempe St. Luke''s HospitalTempe, AZ
In depth knowledge of Microsoft Office software.
Ability to learn new software applications.
Performed various secretarial/clerical duties such as documenting, photocopying, faxing, mailing, and
organizing filing system.
Answered telephones and transferred calls to appropriate staff members.
Sorted and distributed incoming communication data, including faxes, letters and emails.
Monitored and maintained the organization's website.
Interacted with organizational staff, executives, clients, vendors and visitors on a daily basis.
Organized the scheduling of meetings, conferences, and events; distributed minutes for them.
Coordinated agendas for meetings with visitors and clients.
Took care of staff office space, weekly schedules, travel reports, phones, parking, credit cards and office keys.
Maintained the office database - retrieved and organized information for individual employees and clients.
Created spreadsheets and presentations for corporate executives.
Purchased office equipment and supplies - contacted vendors and subcontractors.
Established and implemented administrative policies and procedures for the office.
Filed and recorded corporate documentation, electronic files, inventories and reports.
Certified Nursing Assistant10/2015 to CurrentSt Luke's Medical CenterPhoenix, AZ
Assisting patients with activities of daily living.
Obtaining accurate records of and monitoring vital signs.
Communicating any concerns or needs of my patients.
Ensuring patients have a safe clean environment.
I display a positive attitude and a genuine concern for my patients.
I am a team player and always offer my
help to my co workers.
Certified Nursing Assistant12/2014 to 01/2016Lifecare CenterGlendale, AZ
Assisting clients with activities of daily living.
Obtaining and monitoring vital signs.
Ensuring residents have a
clean clutter free environment.
Showing empathy and genuine concern for the needs of the residents.
Program Manager/Administrative Assistant02/2012 to 01/2016AiresPhoenix, AZ
Overseen the daily operations of a group home.
Demonstrated the ability to build strong client relationships.
Scheduled and produced necessary paperwork.
Maintaining accurate records and reports on a daily basis.
Daily e-mail correspondence.
Balanced and accounted for residents monthly allowances.
Establishing contact with guardians, case managers, and other supportive services reguarding clients
progress, health, and behavioral concerns.
Scheduled attended doctor appointments as well as medical reviews.
Inputted timesheets and making the proper corrections.
Customized and created behavioral treatment plans.
Utilized approved computer systems and programs to input propaganda.
Served as a advocate for residents and ensured accountability of care.
Staffed to meet the need of the home.
Encouraged independence and assisting adults with disabilities in a home-based setting.
Facilitated community involvement by accompanying individuals on outings in the community or providing
transportation to work or other activities.
Specialty Pastry Clerk11/2002 to 12/2011Meijer Stores, IncFlint, MI
Possess a keen eye for detail, a creative mind, an ability to distinguish between colors and mathematical
skills as they relate to baking recipes
Display cakes, pastries, bread, donuts and other bakery products on the shelves, counters and bins.
Meet customers and visitors to the bakery in a pleasing manner.
Ensure that customers' needs and requirements are served and met.
Ensure that fresh stocks of bakery products are displayed always.
Recreate the ambience of warmth for the customers in a bakery set up.
Coordinate functions of chefs, bakers and bakery product selling staff.
Replenish finished bakery products with fresh stocks on the shelves.
Check and inspect and remove outdated and stale products from off the shelves and counters.
Integrate quality customer service issues in bakery clerical functions.
Strictly adhere to and comply with food safety laws and practices.
Direct Care Staff08/2002 to 06/2004A+ Affordable Home Health CareFlint, MI
Provides assistance, monitoring, and/or training to individuals in the area of self care, self direction,
independence, mobility, and learning as directed by the Individual Service Plan (ISP) in order to enhance each
individual's skill development, health, freedom, and personal dignity.
Maintains cleanliness of environment.
Possesses effective communications skills.
Assists in behavior management/crisis intervention.
Provides health care including, but not limited to, medication administration, nutrition, allergies, meal planning,
doctor's visits, etc.
Assists with safety skills, including but not limited to, basic first aid, fire drills, and handling emergency
Maintains confidentiality and privacy.
Meets requirements of federal, state, and local organizations.
Processes and maintains meticulous record keeping.
Maintains optimum attendance and reliability.
Assistant Teacher06/2000 to 07/2002Eagle's Nest Child Care Center & NurseryFlint, MI
Providing a fun, stimulating, and structured environment for children.
Ensuring their safety.
Preparing and serving meals.
Providing transportation to/from school as needed.
Staffing Specialist03/2017St. Lukes Medical CenterTempe, AZ
Analyzing the needs of each department and staffing accordingly.
Answering phones and maintaining files.
Maintaining communication with core staff as well as approved agencies to meet staffing needs.
admissions and assigning beds.
Education and Training
High School Diploma: General Studeies2000Southwestern AcademyFlint, MI
Associate of Science2010Mott Community CollegeFlint, MI
Certified Nursing AssistantApril 2018Accord Healthcare InstitutePhoenix, AZ
CPIJanuary 2018Nonviolent Crisis Prevention
CPR and AEDAnerican Heart Association BLS For Healthcare ProdiersPhoenix, AZ