A substance abuse professional with five years of experience in multiple different departments found within substance abuse treatment. Work experiences range from working with clients at the detoxification stage, coordinating client and family communication, coordinating aftercare treatment plans, communicating with clients about their treatment plan, goals, and outcomes. Knowledge within the admissions field in the form of clinical documentation, pre-admissions assessment for different levels of care (Detox/Residential/IOP), screening potential new clients, and other clerical duties necessary for this department. Strong expertise in client communication, coordination, clinical documentation, and HIPPA laws. Registered Alcohol and Drug Technician in the state of California. Currently at the end stage of acquiring the CADC-2 Credential.
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- Routed incoming messages to relevant personnel without delay.
- Performed Pre-admissions assessments with new clients at all levels of care.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Explained the facility's fee structure, amenities,services offered, and locations to prospective clients and families.
- Assisted potential new clients with admissions packets and served as a point of contact throughout the admissions process.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Drafted common document templates for use by executives and employees.
- Provided ease of access and navigation for important data by compiling, organizing and uploading organizational documents to Salesforce database.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Managed multiple projects simultaneously using organizational and analytical skills.
- Handled client correspondence and tracked records to foster office efficiency.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Communicated with family members of clients in order to collaborative services.
- Aiding client's in making contact with Sober Living Environments and community resources in their area.
- Collaborated with clients on their aftercare treatment plans as well as discussed this plan with their support network to ensure success.
- Engaged in regular communication with clients and their family members to ensure the aftercare plan was beneficial to the client's current motivation level.
- Utilizing CBT, Motivational Interviewing, and REBT to help clients remain successful within their aftercare stage of recovery.
- Facilitated Alumni Meetings via Telehealth platforms on a weekly basis to create an individual recovery community for aftercare clients.
- Facilitated multiple interviews and assessments with clients from the beginning of their inpatient services to the end of their aftercare services to help gauge client success and risk factors following their treatment program.
- Led supportive group discussions and education sessions with clients at the detoxification stage of recovery.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments
- Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse
- Maintained excellent attendance record, consistently arriving to work on time
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Devised and enhanced treatment strategies to promote continued progress
- Working in close communication with medical professionals in order to maintain the client's physical well-being
- Assisted client's in maintaining emotional stability and regaining physical wellness
- Facilitated groups that focused on utilizing mindfulness as a technique in coping with various feelings and experiences.
- Introducing mindfulness practices to new clients and orienting them to how this technique is incorporated into their treatment program.
Registered Alcohol and Drug Technician (RADT in the state of California)
Certified Addiction Counselor (CADC in the state of California)- In Progress
SMART Recovery Facillitator
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Resume Overview
School Attended
- Southern New Hampshire University
- Emery High School
Job Titles Held:
- Admissions Receptionist
- Continuing Care Specialist
- Detoxification Specialist
Degrees
- Some College (No Degree)
- High School Diploma
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