admission registration coordinator resume example with 10+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Astute medical administrative professional trained in appointments, front desk management and recordkeeping. Helps staff maintain office operations at optimal levels with great organizational and multitasking abilities. Skilled at typing correspondence and managing files.
Skills
Management and Planning
Leadership and Teamwork
Public Relations
Conflict Resolution
Personnel Management
Customer Service
Communications
Time Management
Recruitment/Retention
Sales
Work History
Admission & Registration Coordinator, 06/2019 to Current Johns Hopkins Medicine – Annapolis, MD,
Organized patient records and database to facilitate information storage and retrieval.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Helped address client complaints through timely corrective actions and appropriate referrals.
Facilitated communication between patients and various departments and staff.
Recommended service improvements to minimize recurring patient issues and complaints.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Followed document protocols to safeguard confidentiality of patient records.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Participated in team-building activities to enhance working relationships.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Collaborated with team members to achieve target results.
Received and processed stock into inventory management system.
Admission & Registration Coordinator II, 05/2018 to 06/2019 Walter Reed Army Medical Center – City, STATE,
Greeted every guest with personable approach and provided knowledgeable service.
Updated computer system with latest information to keep records current and accurate.
Verified paperwork accuracy and checked for completion prior to processing.
Organized, reviewed and filed paperwork for secure recordkeeping.
Contributed to devising and enforcing effective policies, accurate budgets and daily procedures.
Performed regular quality and validation assessments on patient data to verify accuracy.
Retrieved medical data for physicians and patients.
Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
Coordinator - Admissions & Registration, 04/2016 to 06/2018 University Of Chicago Hospital – City, STATE,
Coordinated patient scheduling, check-in, check-out and payments for billing.
Checked patient insurance, demographic and health history to keep information current.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Managed multi-line phone system and pleasantly greeted patients.
Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Maintained current and accurate medical records for patients.
Supported office staff and operational requirements with administrative tasks.
Adhered to strict HIPAA guidelines to protect patient privacy.
Transcribed phone messages and relayed to appropriate personnel.
Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Contributed to and helped lead employee staff meetings, reporting trends in procedures, advising leadership on resources needed and preparing information to be disseminated.
Patient Administration Specialist, 08/2011 to 03/2016 United States Army – City, STATE,
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Taught patients and families to use at-home medical equipment.
Followed document protocols to safeguard confidentiality of patient records.
Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Organized patient records and database to facilitate information storage and retrieval.
Worked with patients to ascertain issues and make referrals to appropriate specialists.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Demonstrated respect, friendliness and willingness to help wherever needed.
Actively listened to customers' requests, confirming full understanding before addressing concerns.
Maintained excellent attendance record, consistently arriving to work on time.
Exceeded goals through effective task prioritization and great work ethic.
Education
Bachelors of Science: Communications, SocialScience, Expected in 06/2024 to University of Maryland UniversityCollege - , GPA:
of Army Course: USAR Unit Pay Administration Course (2019); USAR Unit: , Expected in to - , GPA:
Certifications
Administrator Basic (2019); Civilian Leader Basic Course (2019); Civilian Foundation Course (2019);
Army Reserve Civilian Entry Training Course (ARCET) (2019).,
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Resume Overview
School Attended
University of Maryland UniversityCollege
Job Titles Held:
Admission & Registration Coordinator
Admission & Registration Coordinator II
Coordinator - Admissions & Registration
Patient Administration Specialist
Degrees
Bachelors of Science
of Army Course: USAR Unit Pay Administration Course (2019); USAR Unit