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adminstrative lead resume example with 6 years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Skills
  • Workplace Safety
  • Production Monitoring
  • PPE Compliance
  • Flexible Schedule
  • Problem-Solving
  • Overseeing Daily Activities
  • Coaching and Mentoring
  • Issue Resolution
  • Verbal and Written Communication
  • Goal Setting
  • Documentation and Reporting
  • Attention to Detail
  • Teamwork and Collaboration
  • Shift Scheduling
  • Staff Training
  • Evaluating Employee Work
  • Team Supervision
  • Team Check-Ins
  • Overtime Management
  • People Management
  • Client Support
  • Experience in Leadership
Experience
05/2022 to Current
Adminstrative Lead Heartland Dental Winter Springs, FL,
  • Delegated daily tasks to team members to optimize group productivity.
  • Responsible for obtaining patient personal demographics
  • Verifying insurances using multiple insurance sites.
  • Monitored team progress and enforced deadlines.
  • Oversees day-to-day operations of the administrative area and administrative staff members to ensure smooth and efficient execution of MD Now processes under the supervision and guidance of the Area Manager
  • Communicates job expectations and conducts individual and group coaching sessions for new and tenured clinic employees
  • Monitors staff and clinic performance and alerts Area Management and/or appropriate departments on any challenges interfering with patient care
  • Assists clinic staff in registering and discharging patients, including insurance verification, payment collection, patient demographic accuracy, and scheduling follow-up visits
  • Manages clinic budgets to regulate spending, payroll processes, and other clinic expenses
  • Creates, maintains, and flexes staff schedules based on clinic needs
  • Monitors and evaluates the effectiveness of clinic operations through regular reviews of key performance metrics
  • Exemplifies the desired culture and philosophies of the organization working effectively as a team member with other members of management and the clinic staff
  • Daily reconciliation of payments, counting cash drawer for accuracy and management of denominations needed for daily use, and submission of cash deposits as required
  • Maintain organized reception area, review, and approve location employee timecards
04/2022 to Current
Front Desk Receptionist MD Now Urgent Care City, STATE,
  • Greet patients; notify appropriate personnel of patient arrival; obtain consent forms
  • Obtain accurate patient information, including insurance, patient demographics, etc. for entry into the EMR (electronic medical record) system
  • Scan charts and all forms including demographic and HIPAA acknowledgment
  • Schedule appointments; collect/post payments; provide patient receipts as required
  • Participate in educational training and orientation to maintain and advance competency
  • Help mentor new employees during their training period
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
12/2011 to 08/2017
Housewares Associate Bloomingdales Michigan Avenue City, STATE,
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education and Training
Expected in 05/2011
Associate of Science: ULTRASOUN
ATI College of Health - Miami, FL
GPA:
Expected in 06/2004
High School Diploma:
North Miami Senior High School - North Miami, FL
GPA:
Expected in
: PCT/CNA
EVEREST INSUTE - Miami Gardens, FL,
GPA:

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Resume Overview

School Attended

  • ATI College of Health
  • North Miami Senior High School
  • EVEREST INSUTE

Job Titles Held:

  • Adminstrative Lead
  • Front Desk Receptionist
  • Housewares Associate

Degrees

  • Associate of Science
  • High School Diploma
  • Some College (No Degree)

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