Effective interpersonal communication and listening skills
Detail oriented and problem solving skills
Project and client relationship management
Team Management and creative team leadership
Computer Application (Microsoft Office Word, Excel, PowerPoint)
Building Customer Loyalty
Portfolio available on request
ADMINISTRATOR/OUTREACH OFFICER04/2016 to 03/2017AWESOME TREASURES FOUNDATION
Coordinated with all ATF members, including office staff, representatives in Diaspora, volunteers, partners in administrative and logistic support tasks.
Was responsible for the day-to-day operations of the foundation and provide administrative support to the founder and board members of the foundation Provided team leadership and direction for staff members and ensure compliance to the foundation's policies and existing structures.
served as the management liaison to identified stakeholders, partners, vendors and represent the foundation in select meetings and events was involved in planning the foundation's projects and programs and coordinate the implementation as well liaised with vendors to ensure best practices and delivery according to specification assisted in the procurement processes of the foundation (e.g.
booking tickets, hotels, purchasing, office monthly bills when needs arise) developed and monitored a correspondence system with reference structure.
CUSTOMER SERVICE EXEC., /FRONT OFFICE SUPERVISOR06/2013 to 03/2016GOLD CROSS HOSPITAL
Was responsible for the formulation, implementation and sustenance of strategic client relationship management processes.
Supervised the front office associates and functions in accordance with the hospital's operational procedures to provide a competent, courteous, efficient and pro-active point of contact for customers both internal and external.
Liaised between patients and insurance companies; facilitate communication between patients and Health Management Organizations.
Addressed customer needs; dealt with customer complaints and provide feedbacks promptly and professionally.
Supervised specialists' appointment schedules, maintained and confirmed patient diagnostic appointment, surgeries or medical consultations appointments.
Provided administrative support to medical personnel, the administrative and finance department.
Identified resource requirements and managed resource allocations to ensure complete coverage and continuous availability.
SCHOOL ADMINISTRATOR04/2009 to 06/2013THE KING'S SCHOOL, GBAGADA
Handled all managerial duties, supervised, planned and implemented programs/meetings for the school in accordance with the policies and philosophy of the school.
Stakeholders' management and maintained stakeholders' relationship with the school.
Payroll, selection, welfare and recruitment management as well as staff training.
Effectively handled the compilation of all necessary documents, admission coordination, supervised and monitored inventory and fee collection.
Education and Training
B.SC: International Relations2014UNIVERSITY OF LONDONInternational Relations
Professional Diploma: Public Relations2010NIGERIAN INSTITUTE OF PUBLIC RELATIONSPublic Relations
Professional Certificate in Public Relations2009
Diploma: Communication Studies2004LAGOS STATE UNIVERSITYCommunication Studies
administrative support, staff training, front office, procurement, purchasing
*Building Customer Loyalty
Portfolio available on request