Exceptional Spanish and English language skills with great proficiency in translating between the two languages. Strong and verbal communication skills.
Talented receptionist with executive-level administrative management, financial, business and operational leadership expertise. Multidisciplinary professional exhibiting essential techniques in policy, procedure and process improvement initiatives. Focus on minimizing labor, increasing productivity and maintaining quality in all aspects of administrative support. Positive, upbeat customer service brings more than 8 years of customer-facing experience in fast-paced settings.
Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Well-organized healthcare receptionist with demonstrated knowledge of healthcare procedures and administrative operations in medical environments. Experienced with insurance forms, charts and other business correspondence. fluent bilingual to better serve local immigrant populations.
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