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Administrative Project & Cust Relationship MGR Resume Example

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ADMINISTRATIVE PROJECT & CUST RELATIONSHIP MGR
Summary

Energetic Administrator with experience overseeing daily tasks by directing workers. Gifted at resolving issues with dynamic skills and poise. Courteous and experienced in following safety regulations, policies and procedures.

Skills
  • Staff leadership and direction
  • Deadline management
  • Staff training and mentoring
  • CRM and office management software
  • Event coordination
  • Scheduling and calendar management
  • Training and coaching
  • Invoicing and billing
  • Team building and leadership
  • Administrative management
  • Active listening
  • Decision-making
  • Working collaboratively
Experience
Company Name | City, StateExecutive Assistant to the Executive Team05/2018 - Current
  • Manages master calendars for 6 personnel, and oversees special event calendars for the group, factoring in availability and expected operational demands to keep workloads in balance.
  • Sets up meeting and event logistics for senior management, including executives and board of directors.
  • Conducts required research, documentation and reports for executive team, board members and stakeholders.
  • Originates invoices, reports and proposals using QuickBooks.
  • Arranges appropriate travel, visas, agendas, necessary contacts and other information for executive travel.
  • Supports marketing and advertising efforts by creating marketing materials such as email blasts and all social media.
  • Obtains signatures for important financial and legal documents, as well as notarizes as needed.
  • Arranges and details the logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Order's catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Enters customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
  • Participates in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Orchestrates Board of Directors meetings and created agendas and meeting materials.
  • Works closely with auditors during review process, providing clerical support and completing assigned tasks.
  • Crafts proposals and memos using desktop publishing and word processing software.
  • Delivers optimal administrative, customer service and case management support through action and skill.
  • Records and maintained updated data on all products and services.
  • Opens, read and wrote answers to routine letters and correspondence for executives.
Company Name | City, StateCLIENT SERVICES MANAGER07/2002 - 04/2015
  • Assisted Project Managers in their daily routine of running projects.
  • Oversaw, coordinated project work, and reported project status.
  • Duties:.
  • Managed office operations to ensure efficient office environment to include workplace conflict.
  • Provided administrative and personnel support including, but not limited to answering and directing calls, filing immediate need positions; specialized business services such as photography, graphic and basic website design, website maintenance, offline and online marketing and promotion including, but not limited to social networking on LinkedIn, Twitter, and Facebook.
  • Created and maintained personnel files (paper and computer) for over 150 associates to be in compliance with federal and corporate guidelines.
  • General administrative and marketing duties including sending e-marketing campaigns and coordinating the distribution of large mail outs.
  • Coordinated travel to include hotel accommodations, airline tickets, meetings, conferences, and transportation for both domestic and internationally; Respond and address travel emergency situations.
  • Managed the coordination of event operations - The facility selection, contracting, pricing, transportation, accommodations, food and beverage selections and audio/visual service arrangements.
  • Identified and scoped out new projects and enhanced plans for existing clients.
  • Developed project management procedures, workflows, templates and monitoring system to train and guide team project managers and project guidelines including standard templates, FAQ's, helpful tools and customer tracking and resolution log then integrated them into SharePoint.
  • Created and coordinated content development and delivery for improvement projects.
  • Created product quality guidelines based on industry standards and best practices.
  • Oversaw quality assurance process of data gathering and analysis, timelines and milestones.
  • Operated basic equipment, such as computer, modem, printer, fax machine, scanner, and copier.
  • Order and set up lunch and equipment for meetings with onsite and offsite employee visitors;.
  • Communicating and being a liaison verbally and in writing between suppliers, customers, visitors, inquirers, or relevant staff while negotiating and managing contracts with subcontractors and vendors.
  • Conducted vendor payment research, corresponding with vendors and internal/external customers via phone and email.
  • Coded invoices and obtained necessary approvals for purchases.
  • Compiled receipts and updated pro-card statements.
  • Prepared, updated and managed documents using Word, Excel, PowerPoint and Adobe;.
  • Ordered, maintained, and stocked kitchen, office furniture, office supplies/inventory and other vendor relations (i.e., copiers, janitors, Xerox copy center, cell phones, IT Help desk etc.);.
  • Performed various other duties and activities assigned within the physical constraints of the job.
Education and Training
Capella UniversityBBA in Project Management
Activities and Honors

Served in the United States Navy- Active October 1994- May 1996

Served in the United States Navy Reserve May 1996- May 2020

Honorably Discharged

Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
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Resume Overview

School Attended

  • Capella University

Job Titles Held:

  • Executive Assistant to the Executive Team
  • CLIENT SERVICES MANAGER

Degrees

  • BBA in Project Management