administrative operations senior manager resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

High-performing [Job Title] with over [Number] years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability. Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

  • Process Improvement Strategies
  • Planning and Implementation
  • Contract Review and Recommendations
  • Budget Development and Management
  • Mergers and Acquisitions Knowledge
  • Goal Setting
  • Administrative Management
  • Originality and Creativity
06/2022 to Current
Administrative Operations Senior Manager Moss Adams Llp Sacramento, CA,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Developed initiatives for process improvement and reviewed and assessed ongoing operations.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
12/2017 to 06/2022
Administrative Operations Manager Moss Adams City, STATE,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Anticipated and tracked operational and tactical risks to provide strategic solutions.
  • Built cohesive messaging and executed plans with consistent voice, processes and tools to achieve targets.
  • Created training programs to support organizational changes involving employees' day-to-day operations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Identified issues and made potential solution recommendations as problems developed, enabling quick project modifications.
  • Cultivated relationships with sales team to support and supply corrective actions.
06/2014 to 12/2017
Business Services Project Manager Moss Adams (formerly Hein & Associates) City, STATE,
  • Built and established strong partnerships with teams, vendors and contractors.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Created team objectives and roles with specific goals outlined for each individual.
  • Prepared cost estimates for projects of varying sizes.
  • Drove continuous improvement of project delivery process by providing strong leadership.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Furnished project updates to various stakeholders, informing on strategy, adjustments and progress.
06/2011 to 06/2014
Help Desk Support Supervisor Moss Adams (formerly Hein & Associates) City, STATE,
  • Configured computers to network drivers and connected to printers and other peripheral equipment.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Trained new employees on support processes, procedures and knowledge base.
  • Maintained records, logs and lifecycle documentation of work requests.
  • Devised incisive workarounds and resolutions for IT-related problems.
  • Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
  • Collaborated with support team to assist client stakeholders with emergent technical issues and develop effective solutions.
  • Directed enterprise help desk and staff to boost call and ticket resolution efficiency.
  • Monitored help desk to quickly deflect and resolve escalated issues from [Job title]s.
  • Developed daily, weekly and monthly reports on help desk team's productivity.
Education and Training
Expected in to to
Bachelor of Science:
University of Central Arkansas - Conway, AR
  • brg
Activities and Honors
  • member

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Resume Overview

School Attended

  • University of Central Arkansas

Job Titles Held:

  • Administrative Operations Senior Manager
  • Administrative Operations Manager
  • Business Services Project Manager
  • Help Desk Support Supervisor


  • Bachelor of Science

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