SEARCH

Administrative Operations/HR Manager, Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
SL
ADMINISTRATIVE OPERATIONS/HR MANAGER,
Summary

Focused and detail oriented Operations Manager bringing 10 years of experience and demonstrated record of accomplishment in various Key roles. Proficient in operational enhancements, quality improvements and team leadership based on strong desire to maximize growth in all areas in which I serve. As a cross-functional collaborator who is well-versed in developing successful teams and motivating employees to meet individual and team objectives. Strong aptitude for leading as well as attentive and eager associate/employee. I am able to adapt from a managerial role to Focused team member as I have been both and understand that one role is just as important as the other. Adept at liaising with key clients, accounts and external business stakeholders to build rapport and drive retention. Ready to apply demonstrated ability to streamline processes to increase efficiency and reduce costs. Focused on promoting safety and productivity across multiple business lines. Advanced knowledge of applying trend analysis to create value for customers and profitability for company. Dedicated Operations Manager with over [Number] years of experience in bookkeeping, payroll and monthly reconciliation. Flexible and adaptive team builder with expertise in scheduling, customer relationship management and inventory control. Dependable and deadline-oriented self-starter seeking to leverage background into new [Job Title] role. Results-oriented [Job Title] with [Number]-year progressive career and significant achievements in [Type] environment. Offering diverse experience across sales, [Type] management, operations, production scheduling, and procurement. Skilled in strategic selling and building loyal, long-term relationships with customers to drive growth and recurring revenue.

Skills
  • Process improvement strategies
  • Policies and procedures implementation
  • Financial and cash flow analyses
  • Systems implementation
  • Staff training and development
  • Multidisciplinary collaboration
  • Performance reporting
  • Multi-unit operations management
  • High-pressure environments
  • Business and Operations Management
  • Document control
  • Process improvement
  • Negotiations expert
  • Customer service
  • Social media marketing
  • Relationship development
  • Microsoft Office expertise
  • Dedicated
  • Microsoft Office
  • Problem resolution
  • Troubleshooting and problem solving
  • Client relationships
  • Flexible
  • Team building
  • Management
  • Team Building/Leadership
  • Oracle database management
Experience
Administrative Operations/HR Manager, / OmniTech - Blue Srings , MO02/2017 - 06/2020
  • Liaised with buyers and sellers to coordinate statements, payment schedules and cost analyses.
  • Led cross-functional communication initiatives to meet account order timelines.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
Sr. Mutual Funds Advisor, Managing Trainer / DST Systems - Kansas City, MO10/2010 - 01/2016
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Recruited and hired qualified candidates to fill open positions.
  • Consulted with customers regarding [Product or Service] needs, addressing [Type] concerns.
  • Answered [Number] daily phone calls to resolve [Type] customer issues.
  • Mitigated risk by ensuring regulatory compliance for required licensing.
  • Shared detailed information regarding [Product or Service] options to help customers make decisions.
  • Generated reports to assess performance and make adjustments.
  • Worked with external [Type] representatives to address customer needs.
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Provided detailed monthly departmental reports and updates to senior management.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
  • Prevented key account losses by researching discrepancies for corrective action.
  • Led staff meetings for team of [Number] to communicate [Type] directives.
  • Lead on- and off-site customer support teams across multiple time zones.
  • Executed [Type] strategies to foster better customer service and promote positive and engaging environment for all.
Social Services Specialist / Jackson County Social Services - Kansas City, MO04/2004 - 02/2008
  • Performed ongoing monitoring of care plans to evaluate effectiveness, documenting interventions and goal achievements and suggesting changes accordingly.
  • Coordinated specific psychosocial resources to meet members' identified needs.
  • Presented clients with information, referrals and assistance accessing resources such as food, housing and transportation.
  • Worked closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency.
  • Advocated for clients' best interest in school settings, at juvenile court and in other systems that interfaced with client and family.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Partnered with interdisciplinary teams to implement care plans.
Education and Training
Missouri Western State University - Saint Joseph, MO05/2002Bachelor of Science: Criminal Justice, Legal Studies
  • NSCS Member
  • Double Major in Criminal Justice emphasis Juvenile Justice, pre-law as well as comprehensive social psychology
  • Completed coursework in Criminal Psychology, criminology and behavioral psychology
  • Summa cum laude graduate
Certifications

Certifications:

-series 6 & 7 FINRA/SEC compliance regarding mutual funds/pooled assets and tax laws associated.

-Previous Notary credentials (recertification in process)

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • OmniTech
  • DST Systems
  • Jackson County Social Services

School Attended

  • Missouri Western State University

Job Titles Held:

  • Administrative Operations/HR Manager,
  • Sr. Mutual Funds Advisor, Managing Trainer
  • Social Services Specialist

Degrees

  • Missouri Western State University - Saint Joseph, MO 05/2002 Bachelor of Science : Criminal Justice, Legal Studies

Similar Resumes

View All
Manager,-HR-Operations-resume-sample

Manager, HR Operations

inVentiv Health Clinical

Jackson, New Jersey