Diligent Diagnostic Radiologic Technologist focused on the timely, quality completion of all imaging procedures. Works well under pressure within high-volume workload environments, with experience in leading others to mission desired outcomes.
Certified Advanced Cardiac Life Support (ACLS)
Diagnostic equipment expertise
VistA Radiology Package expert
Customer Service driven
SIM Academy Graduate
Attention to detail
Employee training and development
Accurate and detailed
Articulate and well-spoken
Quality improvement competency
Recruiting and hiring expert
Strategic planning capability
Policy and program development expertise
Administrative Officer, 07/2013 to 11/2014 Veterans Affairs Palo Alto – Palo Alto, CA
Payam Massaband (650) 493-5000 Ext.
63635 (Detailed as Acting) Works independently to fulfill administrative tasks as assigned by Chief of Service as well as other high governing authorities.
Primary responder to Chief of Staff and other services for suspense and action items requiring prompt, professional correspondence.
Provides clear and effective communication and documentation of meetings, where serving as a representative of Radiology to other services.
Orientates newly hired technical and administrative staff to the radiology policy and procedures, and updates established staff on any departmental policy changes.
Assigned as the Primary and Alternate Contracting Officer Technical Representative (COTR) for contract verification and approvals.
Maintains pertinent records and ensures proper routing and follow through.
Maintains and documents physician and staff productivity at the established level required for the Radiology Service.
Responsible for tracking Decision Support System (DSS) data through VistA, WebHR, and DSS Reporting systems.
Serves as first line supervisor for employee Time and Leave Attendance (T&L); responsible for approving overtime, comp-time and any and all leave requests.
Participates in the management of human resource issues for the department; including selection, promotion, performance appraisals, disciplinary actions and award processes.
Advises employees on performance expectations and informs them of progress in meeting these requirements.
Ensures that corrective actions are handled in a timely fashion for conduct or performance related issues.
Schedules and orchestrates monthly section meetings for CT, MRI, Ultrasound, General Diagnostic, and Administrative personnel to keep staff up to date on current issues and ensure that policies and procedures are consistently being adhered to.
Directs in-service training and coordinates with Bio-Med Service to maintain effective use of radiologic equipment.
Updated and revised Annual Staff Competency Checklist for all areas of Radiology and ensures that technologists meet minimum continuing education required for certification and/or licensure.
Recommends actions to the Service Chief in regards to equipment purchases, modifications, and assists in the planning of construction projects within the department.
Diagnostic Radiologic Technologist (General DRT), 08/2005 to Current Veterans Affairs Palo Alto – Palo Alto, Ca.
Oriented and trained new staff on proper procedures and policies.
Tailored care to meet the specific needs of each patient.
Collected, organized and restocked supplies in all units.
Offered age-appropriate patient care before, during and after exams.
Followed all appropriate procedures to minimize patient's exposure to radiation.
Completed clinical procedures and gathered patient data for interpretation by a physician.
Completed fluoroscopy exams and other special procedures.
Diagnostic Radiologic Technologist (General DRT), 08/2005 to Current Veteran's Affairs Palo Alto – Palo Alto, CA
Val Sia (650) 493-5000 Ext.
68859 Diagnostic Radiologic Technologist (GS-647-08/08) Along with another technologist, quickly rose to the rank of Floor Coordinator/Lead Diagnostic Technologist by virtue of expertise, professional demeanor, and respect of colleagues and radiologists alike.
Adept at planning, coordinating and organizing the daily operations of the general radiology department in accordance with set policies and guidelines as necessary of the Floor Coordinator/Lead Diagnostic Technologist.
Directly responsible for verifying and completing all requests, charges, drug logs and other patient care documentation to ensure accurate and timely reporting while maintaining HIPAA compliance.
Updated and revised the General Radiology Policy and Procedure Manual in 2011 and provides modifications as necessary to keep current and improve service.
Responsible for instruction, hands-on job training, and orientation for new technologists and students from the college based radiology programs.
Revised and updated the Radiology Competency and Quality Assurance Assessment forms in collaboration with Service Chief to ensure compliance and to improve effectiveness of meeting the accreditation standards of the VHA and Joint Commission.
Experience in radiology procedures, consultations, medical records management, patient care, computer applications and customer service.
Proficient in performing tasks involving the collection, compilation and or tracking of data and statistical information in support of budget, staffing and time constraints within the radiology service.
Demonstrates advanced knowledge of and proficiency in the use of DICOM, RIS, PACSGEAR, CPRS, VISTA, Philips Intellispace (PACS) and supporting network equipment and programs.
Trained as PACS user with the ability to help resolve exceptions and improve functionality of the system.
Assists with computer system maintenance including troubleshooting to minimize computer down-time; generates work orders for repairs or requests system updates as necessary.
Assisted in implementation and initial data collection of new patient tracking system (Allocade) that resulted in improved patient care and reduced wait times.
Actively participated in the Process Improvement Project in collaboration with the Speech Pathology/Audiology department.
Routinely schedules patients for Fluoroscopy, General Diagnostic, and Ultrasound exams while taking into consideration the time constraints of the patient and staff.
Ability to multi-task using critical thinking and sound judgment to promote safe and effective patient care in a professional manner while assuring that the service mission, functions, projects and activities are enforced and executed.
Performed numerous exams on various types of patients using digital, CR and film processing techniques with experience using GE and Philips equipment.
Proficient in operating room (including OEC, O-Arm, Philips C-ARM), portable radiography, fluoroscopy and general radiology procedures.
Diligently monitors the Quality Assurance/Control program to improve performance and maintain high standards of care with the ability to discern acceptable diagnostic images from unacceptable ones and recommend feedback to the Chief and Assistant Chief Technologist accordingly.
Assembled and stocked Omni-Cell medical inventory system upon introduction to the general radiology department.
Assists in identifying adequate staffing levels for appropriate coverage to meet budgetary and operational objectives; ensures that staff are qualified and properly trained to perform assigned job duties while providing informal feedback as necessary.
Knowledge of analysis and interpretation of personnel management regulations such as leave administration, workload distribution, performance measures and other factors integrated into radiology specific resource planning.
Proficient in the development of radiology performance standards, position descriptions, personal development plans (PDP) and other necessary human resources related documents.
Involved in the assessment of job performance reviews and award panel nominations through written and verbal input.
Experience with preparing and managing Ongoing Professional Practice Evaluation (OPPE) Folders for the radiology physicians.
Established various processes to improve the effectiveness, efficiency and timeliness of work operations and maintenance of records as required to facilitate ease of timely access to important information.
Assigned to manage a dysfunctional process in the file room.
Showed leadership by earning the respect of the employees being managed, despite having to increase their productivity and decrease downtime.
Successfully managed the transition of underperforming employees in the file room to areas and/or assignments that maximized the chances of their success.
Created Radiology File Room Procedure Manual in 2013 in order to implement and enforce policies for file room clerks and supporting staff.
Showed leadership and initiative that singlehandedly made the file room functional after many years of dysfunction and terrible customer service.
Routinely assigns work, checks work-in-progress and reviews the final outcomes of file room and administrative support personnel.
Completed Radiology Fee Basis Project as requested by Service Chief.
This entailed managing the budget, ensuring that all line item services for which payment was rendered were performed.
Repeatedly performed problem solving to ensure success of the Fee Basis program despite systemic and systems based impediments to success.
Participates in clinical and administrative meetings, ensuring that information is effectively communicated to higher officials and those who need to know.
Capable of responding to Front Office Suspense requests within a timely manner.
Familiar with organizational charts, labor mapping, managerial charts and other decision support system (DSS) requirements.
Applies networking and educational tools to develop relationships with other services in an effort to restructure and replace weak strategies with healthy and viable solutions to better serve our Veterans.
Ability to confidently identify problem areas, create solutions, resolve employee grievances, EEO or Union complaints and inform supervisors of progress and or resolutions.
Keeps informed of laws, standards and quality improvement objectives as assigned and on a voluntary basis to remain up to date and compliant.
Notable ability to effectively deliver written and oral presentations to persons of varying degrees of aptitude to obtain the same desired results.
Diagnostic Radiologic Technologist, 06/2005 to 05/2007 Mills-Peninsula Health Services – Burlingame, CA
Program Director, Patricia Sperry (650) 696-5519 *Graduated Radiologic Technologist Certificate Program: 6 2005 Mills-Peninsula School of Radiologic Technology - Burlingame, CA
High School Diploma: 6 2002 Half Moon Bay High School - Half Moon Bay, CA
American Registry of Radiologic Technologists (ARRT) (R)Certificate ID#: 399175 California Diagnostic Radiologic Technologist Certificate (CRT) ID#: RHF 87833 California Fluoroscopy Permit ID#: RHF 87833 Emerging Leaders Development Program (ELDP) Venipuncture Certification for administration of intravenous contrast. :
Emphasis in Radiology.
Veterans Affairs Palo Alto Emerging Leaders Development Program (ELDP): 11 2011
Program Director, Patricia Sperry (650) 696-5519 *Graduated Radiologic Technologist Certificate Program : 6 2005 High School Diploma : 6 2002 American Registry of Radiologic Technologists (ARRT) (R)Certificate ID#: 399175 California Diagnostic Radiologic Technologist Certificate (CRT) ID#: RHF 87833 California Fluoroscopy Permit ID#: RHF 87833 Emerging Leaders Development Program (ELDP) Venipuncture Certification for administration of intravenous contrast. : Veterans Affairs Palo Alto Emerging Leaders Development Program (ELDP) : 11 2011
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