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Administrative Officer and Human Resources Manager Resume Example

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ADMINISTRATIVE OFFICER AND HUMAN RESOURCES MANAGER
Professional Summary

Results-oriented Human Resources Executive with a talent for turning around flagging operations and providing growth-oriented leadership.

Accomplished management professional with 20 years of career progression in both for profit and non profit operations and human resources management. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives.

Skills
  • Benefits administration
  • Succession planning
  • Labor negotiations
  • Compensation and benefits
  • Recruitment
  • Compensation Structuring
  • Company Organization
  • Training and Development
  • Conflict Resolution
  • Training programs
  • Labor relations
  • Records management
Work History
Administrative Officer and Human Resources Manager, 10/2015 to 12/2020
MTAG Services, LLC – Mount Pleasant, SC
  • Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 70 new employees.
  • Devised hiring and recruitment policies for 70 employees.
  • Motivated employees through leading 5 committees to promote volunteerism, healthy living, teamwork, communication and recognition programs.
  • Utilized Paychex and Insperity systems to convert all payroll, 401k and benefit programs.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
Vice President of Human Resources, 07/2013 to 08/2015
Vanderheyden Hall – Wyantskill, NY
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Coordinated work activities for HR managers, specialists and recruiting agents.
  • Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
  • Monitored and handled all employee claims, including performance-based and harassment incidents.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
  • Administered or changed benefits, health plans and retirement plans by request or during open enrollment periods.
  • Educated employees on company policy and kept employee handbook current.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Directed job fairs to bring in local talent for long term and seasonal positions.
Operations Manager, 09/2010 to 04/2013
Morgan RV Park Management, LLC – Saratoga Springs, NY
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 24 member management team with related direct reports.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Accelerated efficiency of operations by controlling budgets, overseeing customer accounts, managing scheduling and driving meetings.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
Education
Bachelor of Arts: Communications Bethel College - Mishawaka, IN
Associate of Arts: JournalismBethel College - Mishawaka, IN
No Degree: HR And The Law CertificationCornell University - Ithaca, NY
No Degree: CertificationCertified Financial Para Planner - Denver CO
Accomplishments
  • Earned the “Women of Excellence in Management" Award in 2001 for professional leadership and community support.
Affiliations
  • Society of Human Resource Management
  • Past Board Member of United Way of Northeastern NY
  • Past Board Member of Boys and Girls Club of Syracuse NY
  • Past Board President and Member of Alzheimer's Association, South Bend, IN
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Resume Overview

Companies Worked For:

  • MTAG Services, LLC
  • Vanderheyden Hall
  • Morgan RV Park Management, LLC

School Attended

  • Bethel College
  • Cornell University
  • Certified Financial Para Planner

Job Titles Held:

  • Administrative Officer and Human Resources Manager
  • Vice President of Human Resources
  • Operations Manager

Degrees

  • Bachelor of Arts : Communications
    Associate of Arts : Journalism
    No Degree : HR And The Law Certification
    No Degree : Certification

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