Experienced Administrative Assistant who excels at prioritizing and completing tasks while exhibiting high level of professionalism and sound judgment. Employs superior communication and customer service skills.
Proficient in telephone, e-mail, fax and front-desk reception within high-volume environment, Answer multiple phone lines, transfer calls to corresponding departments, file client records and bill accordingly.
Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency, Administrative tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Experienced with payroll preparation and entering data into cumulative payroll document. 10 key
Increased office organization by developing more efficient filing system and customer database protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Developed front office position's manual outlining all proper business procedures and office policies while focusing on minimizing errors and generating superior results.
Established client payment plan program to monitor payment compliance and progress, reducing uncontrolled payment activity.
Developed a music theory application course on guitar for all seventh grade students. Create and maintain all documentation and records for students. Provide high level of service to students, parents and community. Create manuals, develop procedures and materials for operations in classrooms
Microsoft Office Application Course - June 2007
Preschool Teaching Certification Courses - Aug 2000- June 2007
Diocese of Phoenix Ministry Certification Courses - Aug 2000- June 2007
Catechesis of the Good Shepherd Certifications Levels I & II - July 2001 - May 2006
Quickbooks Certification Course - Aug 2010
Macy's Sales Associate Training Course - June 2014
Macy's Fine Jewelry Workshop - Sept 2014
Macy's Fine Jewelry Training Course - Oct 2014
Teacher - Catechesis of the Good Shepherd 5 years
Andre House - Meal service to the under-served 3 years
Bridge Ministry - Monthly clothing distribution to the under-served 2 years
Executive Board Member/Secretary - Veritas Preparatory Academy Parent Organization 1 year
Board Member/Grant Signer/Electronic Communications- Longview West Neighborhood Association 4 years
Phoenix Neighborhood Patrol (Block Watch) 2 years
Choir Member over 20 years
Memorial Hospital Colorado Springs 3 years
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