Rosa Elva De La Cruz Prado
Objetive I am seeking a stimulating and challenging environment where I can serve your organization and establish a career for myself.
Administrative support specialist
Professional phone etiquette
Works well under pressure
Filing and data archiving
Administrative Assistant09/2009 to 01/2014 North Star, SA de CV – Tijuana, Baja California
Ensure compliance with customer's logistical requirements to ensure quality of delivery.
Ensure customer service level (fill rate, order cycle, etc.).
Maintaining reliable and simple reports on status of daily operation (detained in credit, backorder, Order tracker).
Maintain a constant and open communication channel with customers and domestic and foreign suppliers.
review invoices and check requests sort and match invoices and check requests; set invoices up for payment and process check requests prepare and process accounts payable checks and wire transfer reconciliation of corportate's credit card payments monitor accounts to ensure payments are up to date resolve invoice discrepancies vendor file maintenance correspond with vendors/clients and respond to inquiries produce monthly reports.
Managed office supplies, vendors, organization and upkeep.
Production Control Planner11/2006 to 02/2009 BC Manufacturing – Tijuana, Baja California
Opening and follow-up on all Kanban based work orders.
Raw material specialist; responsible of raw material inventory including, purchasing, daily cycle counts, issuing material to work orders.
Responsible for notifying inside departments and vendors for returned raw material, when material did not meet specified specifications.
Monitoring raw material shipments (graphs) for lead time and quality.
Implemented Kanban for raw material inventory Follow-up on opened work orders In charge of parts final processes
Call Center Agent10/2002 to 11/2006 Telvista – Tijuana, Baja California
Mexicana Airlines Campaign Responsible for database update, agents' schedule (In/Out, breaks), phone names, system and phone sign-in.
Preparing and going over payroll with agents to make sure it is correct before sending it to personnel services.
Worked closely with QA Department to see my agent's opportunity areas and coached and shadowed my agents to help them overcome their faults excel.
Owner01/1997 to 01/2002 Virtual Internet – Tijuana, Baja California
Creating, designing and uploading WebPages / sites to the Internet.
Laying out the cables and administrating communication networks.
Sold computer equipment, accessories and software.
Designed marketing plans and incentive programs.
IMSS, new sign-ins, drops and modifications.
Created the 1st web-based job search database in Mexico, for candidates looking for work in Tijuana, Mexicali and Tecate (www.virtual-tijuana.com).
Personalized head hunting and recruitment of direct and indirect personnel.
Office Administrator09/1995 to 10/2000 Samsung Engineering Mexico, SA de CV – Tijuana, Baja California
Purchasing and procurement of building materials and equipment (utility, electrical, mechanical Preparing and submitting documentation to obtain FM-3 work permits for all foreign employees and visitors.
Kept track of FM-3 extensions and cancellations.
Assisted the accountant with bank books, making checks and taking care of US payroll (book-keeping).
Preparing the monthly expense-budget report in Korean.
Translating of documents and drawings (Spanish-English-Spanish).
Interpreter for the company's President and staff foreign staff members Company President's interpreter and personal assistant; trouble shooting.
Administrative Assistant01/1991 to 01/1995 Servicios Médicos Internacionales – Tijuana, Baja California
Purchasing of office, ER materials, medication for all inventories and performed daily cycle counts.
Translating of documents, pamphlets and letter (Spanish-English-Spanish).
Designed and created all medical and administrative forms and applications for the HMO.
Took care of inventories for medicine and the nursing department.
In charge of membership enrollments, changes and drops.
BBA: • Bachelor's degree in Business Administration with emphasis in Computer Systems1999Univer del Noroeste-
I am not only bi-lingual as well as bi-cultural. As a child my parents presented me with the opportunity of assisting school in the United States from Kindergarten through High School, in Yuma, Arizona.