A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organising a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.
Microsoft Office proficiency
Meticulous attention to detail
Professional and mature
Strong problem solver
Strong interpersonal skills
Administrative Assistant08/2013 to CurrentUniversal Protection ServiceSan Jose, CA
Schedule and coordinate meetings and appointments for supervisors and managers.
Arrange travel itineraries, including airline and hotel reservations.
Process all related expense reports.
Manage, record and archive documentation for onsite medical laboratory.
Coordinate new employee office set-ups and on boarding.
Serve as back up for front desk receptionist.
Manage office inventory and coordination with local vendors.
Field Manager01/2013 to 08/2013Universal Protection ServiceSan Jose, CA
Serve as day-to-day liaison between the field and the Branch Operations Manager of Universal Protection Service.
Conduct unannounced post inspections to investigate complaints, ensure proper attendance, appearance, report keeping and vehicle operation.
Provide training to Security Professionals at specific post sites.
Respond to calls for assistance, reports of accident or injury, and significant incidents reported by security officers.
Fill all open posts and call-offs without using overtime.
Administer counseling or disciplinary actions initiated by Operations Manager, Branch/Division/Service Manager and/or Corporate Human Resources staff.
Repossession Agent01/2012 to 12/2012D. Sanchez and AssociatesSanta Clara, CA
Verify debtor information provided by the client.
Investigate all leads by checking addresses and contacts.
Provide timely updates to clients according to policies and guidelines.
Contact with debtor or references to demand and recover collateral.
Accounts Payable Clerk01/2007 to 01/2009Peninsula Building MaterialsMountain View, CA
Review all invoices for appropriate documentation.
Prioritize invoices according to cash discount potential and payment terms.
Obtain approval prior to payment.
Print and obtain signatures on checks.
Reconcile vendor statements, research and correct discrepancies.
Distribute daily mail.
Order and maintain office supplies.
Accounting Clerk01/2006 to 12/2006Express Employment ProfessionalsPhoenix, AZ
Review all invoices for appropriate documentation and obtain approval prior to payment.
Generate weekly checks.
Print and obtain signatures on checks.
Reconcile bank statements by comparing statements with general ledger.
Customer Service Representative01/2006 to 03/2006Volt Workforce SolutionsSunnyvale, CA
Respond to inbound service calls in a fast-paced, high-volume call center.
Assist new customers with registration, shipping, billing and general inquiries.
Identify, research, and resolve customer issues in a timely matter.
Maintain accurate records of all calls and customer accounts using in-house software.
Policyholder Representative08/2005 to 10/2006AGIA Insurance Services, Inc.Scottsdale, AZ
Administer basic customer requests such as processing of duplicate certificates, fulfillment of general inquiry kits, and the acceptance of debit and credit card payments for past due amounts.
Facilitate basic changes in customer account information such as billing mode and method, beneficiary/dependent additions and removals and revisions to customer contact information.
Follow-up on customer inquiries not immediately resolved.
Complete call logs and reports.
Finance Counselor11/2004 to 08/2005University of PhoenixPhoenix, AZ
Educate and assist prospective and/or current students regarding policies and requirements for selected finance options including federal student financial aid.
Facilitate the processing of federal student financial aid to ensure compliance with established regulations, policies, procedures, and guidelines.
Monitor student account receivables and related financial activity to ensure they are in adherence with the student selected payment option and company policy.
Coordinate the resolution of past due balances under established guidelines through direct contact with students.
Bachelor of Science: Criminal Justice2012California State UniversitySacramento, CA
billing, call center, counseling, credit, client, clients, debit, documentation, expense reports, fast, finance, financial, general ledger, Human Resources, inventory, meetings, mail, office, policies, receptionist, research, shipping, Arrange travel