Energetic Administrative Assistant with 13 years experience in high-level executive support roles. Organized and professional. Dedicated and focused who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. I also adept at managing multiple projects with ease using expert time management methods.
I am also an organized and detail-oriented Teller Supervisor/Teller with 10 years of cash handling and customer service experience, understands general accounting and finance concepts. I am a Bank Teller experienced in fast-paced financial environments who is focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals. As a Bank Teller, I offer speed, accuracy and mathematical skills and exceptionally customer and service-oriented. As a Bank Teller, I Bank Teller I provide well rounded customer service, with strong communication skills, sales experience and a deep knowledge of the banking industry.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Designed electronic file systems and maintained electronic and paper files. Handled all media and public relations inquiries. Maintained the front desk and reception area in a neat and organized fashion. Served as central point of contact for all outside vendors needing to gain access to the building. Wrote reports and correspondence from dictation and handwritten notes. Maintained an up-to-date department organizational chart. Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management.Posted open positions on company and social media websites. Organized files, developed spreadsheets, faxed reports and scanned documents. Created weekly and monthly reports and presentations. Received and distributed faxes and mail in a timely manner. Managed daily office operations and maintenance of equipment. Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Managed opening and closing times for the main branch. Processed sales referrals and promoted bank services and products, resulting in 10% branch sales increase. Balanced daily cash deposits and bank vault inventory with a zero error rate. Processed cash withdrawals. Trained employees on cash drawer operation. Adhered to PNC Bank security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Increased quarterly sales by 25%. Entered member transaction data into the online banking software. Processed treasury, tax and loan payments. Maintained confidentiality of bank records and client information. Received regional branch recognition for outstanding customer service. Delivered prompt, accurate and excellent customer service.
• Responsible for developing and administering school curriculum to approximately twenty children, ages three to five years, that included curriculum included behavioral skills, self-esteem building, nutrition, and individual programs developed for special children. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Designed lesson plans focused on age and level-appropriate material.
Student Council Representative
ADMINISTRATIVE ASSISTANT, COMMUNITY AFFAIRS, ADMINISTRATIVE TASKS, FILE, CASH, CUSTOMER SERVICE, FOOD MANAGEMENT, RECEPTIONIST, RETAIL SALES, NEW ACCOUNT, NEW ACCOUNTS, PAYMENTS, SELLING OF, BOOKKEEPER, DATABASE, CASH HANDLING, CLERICAL, CUSTOMER SERVICE REPRESENTATIVE, ORGANIZATIONAL SKILLS, RECORDS MANAGEMENT, RETAIL, RETAIL BANKING, RETAIL MARKETING, SALES, ASSOCIATE
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