To obtain a Business Analyst position where I can fully utilize my experience, training skills and energy to contribute to teamwork and company success, To continue ti develop and apply knowledge in order to support the Business Analyst position and functionality.
Handled multi-faceted clerical tasks, data entry, filing records management, answering phones.
Maintained database and ensured delivery of premium service to members and retirees.
Provided timely, courteous and knowledgeable response to information request.
Screened and transferred calls to appropriate staff.
Prepared official correspondence.
Updated members information.
Prepared delinquency reports and check-offs to all participating Employers.
.Provided Executive level administrative support to Union President.
Answer phones, open mail, update members information, filing.
Mail Pension estimates as per members request.
Send out electronically deceased, actives and suspended members files quarterly to Computer consultants.
Request Social Security earnings reports and follow-ups.
Prepare and process pension applications on timely manner.
Mail copies of members files for Actuaries to review calculations.
Assist Auditors on year-end audits.
Reclaim any monies paid out to deceased members to agencies or financial institutions.
Print monthly Pension, replacement and bonus checks.
Print all monthly reports.
Set-up direct deposits and withholdings.
Efficiently and courteous obtain patients demographic and insurance information for the hospitals registration system while complying with all HIPAA and hospital guidelines.
Communicate effectively with insurance companies to verify patients eligibility, benefits, and all other prevalent information necessary for coding patient accounts.
Notify insurance companies of Urgent-Inpatient, Elective, scheduled admissions and secure authorization for hospital services and stay.
A sound understanding of both the PAI (Patient Access Intelligence) Invision and SIS (Surgical Information Systems) tools used by representatives to complete Urgent, Elective work lists of accounts.
Responsible for facilitating on-going formal training for the Revenue Cycle (CBO) for front end.
Ensured alignment of front end registration education with the Health Systems vision, values, objective, strategic goals and key success factors.
Facilitated front end training sessions.
Responsible in the design and development of learning experiences, materials, manuals, instruction strategies for new and existing training programs.
Coordinate training program schedules with employees and facilities management.
Assisted new hires with password and email setups as well as systems (Websites, hospital systems)
Ensured learning facilities are setup and ready for training program events including equipment. Prepared and distributed training aids, instruction materials, handouts and evaluation forms.
Conducted needs assessment within the Health System to determine direction of training programs.
Assisted in facilitating the front end insurance plan code process.
Communicated insurance information to Revenue Cycle staff on a regular basis.
Provided guidance and direction to site department regarding current insurance regulations and processing practices.
Responsible in training, facilitation and development, process analysis and design to educate company's workforce while improving organization's performance.
Developed New Hire training based on departmental (Revenue Cycle) needs, analysis and live scenarios.
Implementation of training course, PowerPoint presentation and maintaining Health systems policies and procedures.
Provided chairside support to new hires after instructor led classroom training ended.
Provided support to existing employees as well as to CBO Managers , Supervisors in response to personnel training issues.
Provided all feedback and evaluations during training period.
Completed all assessments on New Hires.
Subject Matter Expert (SME) for Centralized Business Office (CBO) front end functions. PAI, Invision, SIS and all websites, daily workflows.
York College -Deans List in my Senior Year.
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