Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Increased office organization by developing more efficient filing system and customer database protocols.Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
Managed the day-to-day calendar for the company's senior director.Received and screened a high volume of internal and external communications, including email and mail. Properly routed agreements, contracts and invoices through the signature process. Managed daily office operations and maintenance of equipment.Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists. Executed daily operations of dispatching calls and making appointments.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.Maintained the front desk and reception area in a neat and organized fashion.Dispersed incoming mail to correct recipients throughout the office.Scheduled appointments for the doctors and MRI. Executed daily operations of confirming appointments and verifying insurances.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.Received and distributed faxes and mail in a timely manner.Organized files. Made copies, sent faxes and handled all incoming and outgoing correspondence.Wrote reports and correspondence from Maintained the front desk and reception area in a neat and organized fashion.Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.handwritten notes. Precert medications and lab procedures.
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