Resourceful and accomplished Office Assistant, Administrative Assistant focused on driving productivity by leveraging strong front office management skills. with extensive office operations and personnel organization expertise.
Microsoft Office proficiency
Professional and mature
Dedicated team player
Worked with special needs children, including those with learning disabilities, mental challenges and physical impairments.
Consistently received positive feedback from parents.
Managed call flow with up to 10 calls in queue per minute.
Received “Certificate of Appreciation” in 2015
05/2015 to Current
Administrative AssistantAdvance Pierre Foods － Enid, Ok
Advance Pierre Foods operate a range of office machines such as photocopiers and computers Answering the phone, Sending and receiving forms for the company Performing multifaceted general office support, Data entry using 10-key keypad Preparing business correspondence, typically using Microsoft Office (Word, Excel, Access, Outlook) Sending out and receiving mail and packages, Sending faxes, Managing files Filing personal and Benefit files Scheduling and coordinating meetings, interviews, events and other similar activities Managing inventory of assets and supplies, sourcing for suppliers (vendors) and submitting invoices Excellent customer service skills, speaking with employees and potential employees on a daily basis.
02/2014 to 05/2015
SupervisorStarTek Inc. － Enid, OK
Evaluate, provide feedback, mentor and motivate employees to provide excellent customer service, while improving call quality and performance metrics.
Analyzed call statistics to ensure performance and quality standards are met.
Resolved worker issues or submit unsettled issues to the HR Department for appropriate action.
Handled supervisor calls and overseen escalation queue.
Monitor live or recorded calls and identified performance gaps.
Coaches employees for performance improvement, resolves day-to-day issues and problems, provides technical leadership, and answers questions accurately and professionally.
Trained new employees to ensure professional, performance and quality standards are met.
Encouraged and participated in community activities.
Monitored call volume to ensure appropriate staffing levels are maintained to service clients.
Conduct meetings to ensure accurate and timely communication of client and campaign issues to and from the team.
Review and submit all required reports and staffing requests, and maintains transaction reports and attendance/time records.
Delivered performance reviews of team members, conducts disciplinary interview/counseling, and completes and files all necessary HR documentation.
Participated in client quality calibration sessions.
06/2013 to 01/2014
Habilitation SpecialistSupported Community Lifestyles － Enid, OK
Supported Community Lifestyle Provide support to emotional and physical needs Monitoring the development of life skills through training programs Increasing independence and participation in community life for persons with developmental disabilities Taking care of persons in their homes.
11/2010 to 05/2013
Master Teacher Childcare providerChild Development Center － VAFB, OK
Teaching young children from 6 weeks to 5 years of age.
Instruct children in health and personal habits such as eating, resting, and toilet habits Provide weekly and monthly lesson plans.
Made sure children are always safe while in my care.
05/2008 to 08/2010
Master TeacherHappi-Time Daycare － Enid, OK
Childcare provider for infants and children to 12 years of age Plan and implement activities to meet the physical, emotional, intellectual, and social needs of the children Provide weekly and monthly schedules of activities Support children's emotional and social development Encourage understanding of others and positive self-concepts Identify signs of emotional or developmental problems in children and bring them to parents' or guardians' attention.
10/2007 to 05/2008
Teacher assistant Childcare providerOpportunities Incorporated Head Start － Stillwater, OK
Opportunities Incorporated Head Start Assisted teacher in daily activities Ensure equipment and the facilities are clean, well maintained and safe at all times Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.
05/2004 to 08/2007
Master TeacherBusy Bee Daycare － Enid , OK
Childcare provider/preschool teacher for pre-school curriculum Develop activities that introduce math and literacy concepts Instruct children in health and personal habits such as eating, resting, and toilet habits Read to children, and teach them simple painting, drawing, handicrafts, and songs.
Child Development Associate (November 2007 and 2011-2016)
National Credentialing Program
CPR & First Aid
10-key, business correspondence, calibration, Communication skills, counseling, CPR, critical thinking, client, clients, Excellent customer service, excellent customer
service, Data entry, developmental disabilities, documentation, faxes, Filing, First Aid, focus, forms, general office, drawing, HR, inventory, leadership, lesson plans, Managing, math, serve meals, meetings, mentor, Access, Excel, mail, Microsoft Office, Outlook, Word, office machines, painting, performance reviews, photocopiers, Problem-solving, speaking, quality, Read, receiving, Scheduling, staffing, statistics, supervisor, Teacher, Teaching, Teamwork, phone, training programs, tutoring