Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Skills
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Work History
Administrative Assistant, 09/2011 to 03/2014
Johns Hopkins Medicine – Bethesda , MD
Johns Hopkins Medicine – Bethesda , MD
- Investigated and resolved patient inquiries and complaints in an empathetic manner.
- Adhered to all confidentiality requirements at all times.
- Facilitated inter-departmental communication to effectively provide patient assistance.
- Customer Service
- Microsoft Office Proficiency
- In-Person Requests
- General Ledger Accounting
- Located, checked in and pulled medical records for appointments and incomplete patient charts.
Office Manager, 03/2014 to 10/2014
Simulate – New York , NY
Simulate – New York , NY
- Oversaw daily office operations
- Oversaw inventory and office supply purchases.
- Composed effective accounting reports summarizing accounts payable data.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Posted receipts to appropriate general ledger accounts.
- Provided an elevated customer experience to generate a loyal clientèle.
Co-Owner, 09/2014 to Current
Marriott International – Coronado , CA
Marriott International – Coronado , CA
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Composed effective accounting reports summarizing accounts payable data.
- Posted receipts to appropriate general ledger accounts.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Completely updated and redesigned user experience for Pressure Washing company website.
Education
High School Diploma: Berwick Area Sr High School - City, State
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Resume Overview
School Attended
- Berwick Area Sr High School
Job Titles Held:
- Administrative Assistant
- Office Manager
- Co-Owner
Degrees
- High School Diploma :
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