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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary
Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.
Skills
  • Exceptional communication skills
  • Creative problem solver
  • Quick learner
  • Strong client relations
  • Proficient in cash management
  • Effective problem solver
  • Skilled trainer
  • Adherence to high customer service standards
  • Microsoft Outlook, Word and Excel
  • Exceptional telephone etiquette
Work History
Administrative Assistant, 09/2011 to 03/2014
Columbia County Volunteers In Medicine – Mifflinville, PA
  • Investigated and resolved patient inquiries and complaints in an empathetic manner.
  • Adhered to all confidentiality requirements at all times.
  • Facilitated inter-departmental communication to effectively provide patient assistance.
  • Customer Service
  • Microsoft Office Proficiency
  • In-Person Requests
  • General Ledger Accounting
  • Located, checked in and pulled medical records for appointments and incomplete patient charts.

Office Manager, 03/2014 to 10/2014
Baylor's Pressure Washing, LLC – Danville, PA
  • Oversaw daily office operations
  • Oversaw inventory and office supply purchases.
  • Composed effective accounting reports summarizing accounts payable data.
  • Successfully implemented new technologies and process automations to encourage continuous improvement.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Posted receipts to appropriate general ledger accounts.
  • Provided an elevated customer experience to generate a loyal clientèle.

Co-Owner, 09/2014 to Current
Baylor's Pressure Washing, LLC – Mifflinville, PA
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Composed effective accounting reports summarizing accounts payable data.
  • Posted receipts to appropriate general ledger accounts.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
  • Completely updated and redesigned user experience for Pressure Washing company website.

Education
High School Diploma: Berwick Area Sr High School - Berwick, PA
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Resume Overview

Companies Worked For:

  • Columbia County Volunteers In Medicine
  • Baylor's Pressure Washing, LLC

School Attended

  • Berwick Area Sr High School

Job Titles Held:

  • Administrative Assistant
  • Office Manager
  • Co-Owner

Degrees

  • High School Diploma :

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