Administrative Assistant Resume Example Columbia County Volunteers In Medicine

ADMINISTRATIVE ASSISTANT

Professional Summary

Customer service expert with sound judgment and an ability to resolve problems tactfully and diplomatically.

Skills

Work History

Administrative Assistant, 09/2011 to 03/2014
Columbia County Volunteers In Medicine – Mifflinville, PA

Investigated and resolved patient inquiries and complaints in an empathetic manner.
Adhered to all confidentiality requirements at all times.
Facilitated inter-departmental communication to effectively provide patient assistance.
Customer Service
Microsoft Office Proficiency
In-Person Requests
General Ledger Accounting
Located, checked in and pulled medical records for appointments and incomplete patient charts.

Office Manager, 03/2014 to 10/2014
Baylor's Pressure Washing, LLC – Danville, PA

Oversaw daily office operations
Oversaw inventory and office supply purchases.
Composed effective accounting reports summarizing accounts payable data.
Successfully implemented new technologies and process automations to encourage continuous improvement.
Monitored payments due from clients and promptly contacted clients with past due payments.
Posted receipts to appropriate general ledger accounts.
Provided an elevated customer experience to generate a loyal clientèle.

Co-Owner, 09/2014 to Current
Baylor's Pressure Washing, LLC – Mifflinville, PA

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Built long-term customer relationships and advised customers on purchases and promotions.
Composed effective accounting reports summarizing accounts payable data.
Posted receipts to appropriate general ledger accounts.
Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Completely updated and redesigned user experience for Pressure Washing company website.

Education

High School Diploma: Berwick Area Sr High School - Berwick, PA

Resume Overview

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