CUSTOMER SERVICE PROFESSIONAL I have over twenty years in fast-paced customer service and call center environments. Personable and professional under pressure. *Having been a Call Center Representative, I am versed in customer support in high call volume environments. *I am an excellent communicator with over 10 years in a demanding call center environment as a Customer Service Representative. *Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. *Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
*Quality-focused Administrative Assistant committed to approaching administrative tasks with tenacity and attention to detail.
Also, I have extensive experience working in complex and fast paced environments, while ensuring that the client's needs are met.
I have navigated assignments in the financial, legal, real estate, not-for-profit, retail, and educational industries with success. I have an extensive background in developing a strong, professional and successful working environment. Additionally, I have a vast amount of experience in leading efforts in relationship and team building.
While being self-motivated with a record of success, I strive to be an individual focusing on troubleshooting issues and finding resolutions.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Skilled in call center operations
Adheres to customer service procedures
Committed to maintaining data integrity
Calm under pressure
Excellent interpersonal skills
Microsoft Outlook, Word and Excel
Exceptional telephone etiquette
Professional phone etiquette
Excellent communication skills
Works well under pressure
Multi-line phone proficiency
Administrative Assistant, 03/2013 to 08/2013 CATHOLIC CHARITIES – Chicago, IL
Managed wide variety of customer service and administrative tasks to resolve issues quickly.
Provided efficient and effective support to Home Care Aide Supervisors.
Liaised with Home Care Aides to assist with clock in/out difficulties within the HomeTrak telephony system to alleviate problematic payroll issues.
Answered and managed incoming and outgoing calls while recording accurate messages.
Screened all visitors and directed them to the correct employee.
Successfully organized and scheduled workload to resolve concerns presented from Home Care Aides.
Cross-trained to support the department wherever needed.
Implemented filing system which resulted in files no longer being lost or misplaced.
Receptionist, 01/2012 to 02/2013 SALEM STAFFING AGENCY – Chicago, IL
Screened all visitors and directed them to the correct employee or office.
Answered and quickly redirected incoming calls on a multi-line telephone system.
Maintained and scheduled conference rooms.
Processed incoming/outgoing mail.
Managed sensitive and confidential information.
Maintained a clean reception area, including lounge and associated areas.
Performed routine clerical duties as necessary; assisted with all other office needs.
Administrative Assistant, 12/2007 to 08/2010 DOMINICAN UNIVERSITY – River Forest, IL
Greeted visitors and welcomed them to the University
Answered and initiated calls; responded to student inquiries in a professional and timely manner
Processed incoming/outgoing mail; handled filing, faxing, and photocopying
Managed student database to ensure accuracy
Adhered to all confidentiality requirements at all times
Processed background checks for prospective students
Analyzed applications, transcripts, and test scores for admittance review
Supported management with documentation, internal reports, and other projects as needed
Prepared university contracts with participating schools, and university supervisors honorariums.
Planned and coordinated logistics and materials for meetings and staff events.
Performed routine clerical duties as necessary to meet the needs of the University.
Directory Assistant Operator, 10/1995 to 03/2006 AT&T – Chicago, IL
Answered an average of 900 calls per day.
Provided information to callers requesting business, residential, and government telephone numbers.
Ensured superior customer service by assisting callers quickly and efficiently.
Defused volatile customer situations calmly and courteously.
Met or exceeded service and quality standards every review period.
Credit Authorizer, 09/1993 to 09/1995 CARSON PIRIE SCOTT CORPORATE CREDIT – Hillside, IL
Processed credit authorizations
Authorized purchases by check and credit cards
Monitored transactions for fraud activity
Accurately entered new accounts applications
Analyzed credit report to make informed approve/decline decisions
Maintained accuracy of customers account
Interfaced with over 75 branch stores.
Bachelor of Science: Dominican University - River Forest, IL