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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service, attentive and personable with strong work history in banking and administrative duties. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.

Accomplishments
  • Earned Top Performing Financial Center in 2014
Skills
  • Transporting Files
  • Faxing Paperwork
  • Team Bonding
  • Spanish fluency
  • Office administration
  • Correspondence Handling
  • Advanced MS Office Suite Knowledge
  • Sorting and labeling
  • Invoice Processing
Work History
Company NameAdministrative Assistant//City, State//August 2018 to Current
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Executed record filing system to improve document organization and management.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed research to collect and record audit, transactions, & other investment related data.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Processed invoices and expenses using SEI & GWES to facilitate on-time payment.
  • Generated reports and typed letters in Microsoft Word & Excel to prepare presentations for maximum impact and results.
  • Monitored administrator's work calendar and scheduled appointments, meetings and travel.
  • Scheduled office meetings and client appointments for team of two professional Trust Officers.
Company NamePersonal Banker//City, State//October 2015 to August 2018
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Expanded client base by promoting new financial products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Maximized revenue through improved sales techniques and branch productivity.
  • Worked closely with management to strategize sales techniques to increase branch production and customer service.
Company NameBank Teller//City, State//July 2013 to October 2015
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Received regional branch recognition award for Top Performing Financial Center in 2014.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Processed exchange and foreign currency.
  • Maintained friendly and professional customer interactions.
  • Maintained teller drawer to perform bank transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Handled various accounting transactions.
  • Sold cashier's checks, traveler's checks and money orders.
  • Executed wire transfers, stop payments and account transfers.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Counted and packaged currency and coins.
Education
Associate of Arts - Liberal Arts & HumanitiesHouston Community College//City//June 2019
Top Performing Financial Center ,2014

We built customer experiences on trust and integrity as well as core values as an organization becoming one of the highest performing financial center for 2014.

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Resume Overview

School Attended

  • Houston Community College

Job Titles Held:

  • Administrative Assistant
  • Personal Banker
  • Bank Teller

Degrees

  • Associate of Arts - Liberal Arts & Humanities

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