Dedicated and focused Program Manager with several years of Administrative Assistant experience that excels at prioritizing, simultaneously completing multiple tasks, and following through to achieve project goals.
Microsoft Office: 00/03/07/10/13 Vista/XP-Word, Excel, PowerPoint, Outlook, and Publisher.
Yale UniversityFebruary 2014 to CurrentAdministrative Assistant New Haven, CT
Maintain Office Records on SharePoint, Share drive and office cabinet files.
Act as the face of the YCC/YCCI office and point of contact via email, phone and in person.
Prepare and coordinate travel accommodations for out of town training presenters.
Manage initial office orders in SciQuest and confirm deliveries.
Prepare all expense reports for office expenses.
Assist with administrative preparation of review committees.
Coordinate: Food deliveries, reservation of rooms and media setup for all training.
Prepare, Proofread and editing of meeting correspondence and email inquiries.
Assist faculty and staff with preparation for the Protocol Review Committee, Data and Safety Monitoring Committee, Protocol Life Cycle Sub-committees and the Pediatric Protocol Review Committee.
Attend and assist with all evening faculty review committees and training.
Manage all evaluations and feedback from training.
Manage training attendance records in TMS.
NAACPFebruary 2013 to February 2014Office Manager New Haven, CT
Performed various clerical and administrative duties for Greater New Haven Branch of the NAACP, including scheduling appointments and meetings, providing public information on programs, typing, filing, faxing, and answering phones.
Typed and distributed highly confidential documentation, correspondence, and relevant reports, including on-site-meeting minutes.
Managed all of the business (accounts receivable, payable, payroll, petty cash) and memberships tracking.
Processed memoranda, legal correspondence, mail merges, and handouts using Microsoft Office.
Balanced the non-official duties of Receptionist with Administrative Assistant role for other initiatives.
Acted as a primary information resource for providing referrals, direction, information, and general assistance.
Provided key administrative/clerical support to the legal redress and Economic Development committee, as well as general office duties.
Overseen and coordinated incoming/outgoing correspondence upholding internal mail protocols and meeting deadlines.
Created and maintained branch schedule by managing calendars for committees; arranging meetings, conferences, teleconferences, etc.
Maintained Job announcement board and refer anticipating candidates to the employers.
Supervised additional office support staff (i.e. college interns/work study, volunteers or other support persons).
New Opportunities, IncSeptember 2011 to February 2012Family Development Case Manager Meriden, CT
Skilled in handling the public with professionalism and sensitivity.
Managed and assisted individuals in need of services related to welfare, housing, health, and nutrition.
Served as a mediator and negotiator providing dispute resolutions to landlord/tenant disagreements.
Assisted clients with accessing community resources.
Assisted low-income families dealing with crisis and advocated their needs to appropriate agencies or staff for further assistance.
Provided supportive counseling to clients and family.
Interviewed needy, aged, disabled, and dependent adults/children to assess their eligibility for monetary benefits and services.
Managed funding for the Eviction & Foreclosure Prevention Program in addition to the FEMA Emergency Rental Assistance program.
Executed the closings for rental agreements for payments/payout for the housing programs.
Conducted the intake and approval process for the Energy Assistance Program and the Food Bank Program.
Coordinated my schedule to accommodate a large caseload of individuals and the intake of new individuals inquiring about services on daily bases Provided my own administrative task associated with my programs.
Fresh Start EnterprisesOctober 2009 to March 2011Office Manager/Accounts & Receivables Clerk Bridgeport, CT
Designed and implemented filing systems for payroll, receivable customers, vendors, and employees.
Ensured that filing systems were maintained and up to date.
Designed and maintained billing system.
Managed billing and invoicing to all clients.
Conducted reconciliation of accounts.
Handled customer's inquiries and complaints received by fax, email, mail, in person or hand, delivered.
Investigated and resolved customer queries.
Organized orientation and training of new staff members.
Reviewed and submitted all timecards and hours worked to the finance department.
Maintained allocation spreadsheets for all vendors and payroll transactions.
Conducted all document revisions pertaining to training and new hires.
Prepared bank deposits slip.
Prepared operational reports and schedules to ensure efficiency.
Ensured security and confidentiality of all data.
Designed and implement office policies and procedures.
Handled all other duties assigned to me in a precisely timely manner.
Empower New Haven, IncJanuary 2004 to July 2008Community Development Administrator New Haven, CT
Planned, supervised, implement and evaluated all aspects of the Community Development Programs Budgeted and balanced revenues/expenditures for the $1.4 million overall program budget Directed all aspects of the organization's Home Repair Program and it's associated budget of $750,000 Reviewed and coordinated compliance with contract provisions for several contractual projects Managed the implementation and execution of several neighborhood projects Researched, prepared, and submitted grant applications Performed follow-ups through surveys, interviews, and fiscal studies Acted as a liaison between Empower New Haven and varies state, municipal and community agencies Maintain continuous alignment of program scope with strategic contract objectives, and made recommendations to modify the program to enhance effectiveness toward outcomes and strategic intent Responsible and accountable for the coordinated management of multiple related projects directed toward strategic business, workforce, youth and homeownership as well as other organizational objectives.
Liberty Community Services, IncSeptember 2001 to April 2002Program Advocate New Haven, CT
Lead groups and taught life skill development.
Maintained strong knowledge of mental health and addiction diagnoses and mental health.
Maintained full reporting documentation and record keeping.
Maintained professional boundaries and ethics.
Empower New Haven, Inc.March 2001 to January 2004Administrative Assistant/Program Assistant New Haven, CT
Acted in the capacity of office manager.
Acted as the point of contact through all forms of communication eq.
phone, internet inquiries, emails, and walk-ins.
Created charts and reports using MS Office (Excel, Word, PowerPoint, and Publisher).
Prepared typewritten reports and correspondence Handled high call volume and re-direct calls to proper recipient Prepared monthly board packets Maintained appointment calendar for all staff Maintained office supplies and services Responded to routine internet inquiries in addition to daily copying, filing, and mailing of office.
Supported the $170,000 Loan to Grant initiative by counseling individuals on the home purchase process.
Guided 133 people through an Individual Development Account (IDA) program: and financial literacy workshop.
Helped a diverse population overcome the multiple barriers into homeownership such as Poor credit, limited savings experience, and lack of budgeting skill.
Albertus Magnus CollegeAssociate of Science: Business AdministrationNew Haven, CTBusiness Administration May 5th, 2011
Candidate for a Bachelor of Criminal Justice '2016 Pertinent Coursework Included: Social and Political Philosophy, Psychological Concepts, Math for Managers, Introduction to Finance, Applied Economic Theory and Leadership Studies for Business.
Yale University Standards of Business ConductFebruary 17, 2014Human Subject Protection Training (Web Based) February 17, 2014
HIPAA Security Training
Yale UniversityMay 13, 2014HIPAA Attestation February 17, 2014 HIPAA for Administrative Staff February 20, 2014 Introduction to Clinical Research Part I April 2, 2014 Introduction to Clinical Research Part II April 8, 2014 Good Clinical Practice
SharePoint and Box, Clinical Trials Management System, (OnCore) Yale Training Management System (TMS), Expense Management (Sciquest), Yale-New Haven Hospital (Catertrix), Catering and hospital room scheduling system Virtual EMS, Yale University Room Reservation, Event Planning Yale School of Medicine Online Room Scheduling.
Associate of Science : Business Administration Human Subject Protection Training (Web Based) February 17, 2014
HIPAA Security Training HIPAA Attestation February 17, 2014 HIPAA for Administrative Staff February 20, 2014 Introduction to Clinical Research Part I April 2, 2014 Introduction to Clinical Research Part II April 8, 2014 Good Clinical Practice
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