Executive Administrative Professional An experienced professional with over 13 years work experience in the healthcare industry providing high level administrative support and management to project implementation and business operations. Possesses exceptional organizational and interpersonal skills, with the ability to understand and anticipate the customers' needs.
Administrative Assistant08/2014 to 03/2016 University of San Francisco Project Management OfficeSan Francisco, CA
Provided administrative support to the project management team.
Scheduled and maintained the meeting calendar for the project team Created agenda items and captured meeting notes and distributed to participants Coordinated logistics for training sessions Processed and tracked catering invoices for payment Developed and completed approximately 98 business process documents with corresponding workflow diagrams for several departments within the university.
Administrative Support Assistant03/2013 to 07/2014 Sutter Health Information SystemsMather, CA
Provided administrative support to the Electronic Health Record (EHR) team and was responsible for coordinating and setting up logistics for technical command centers for Epic EHR build resources while supporting an electronic health record roll out.
Consistently negotiated and secured resources from other teams to support each roll out at a 90% success rate Managed all logistics for 5 distinct application rollout events covering 10 locations across the East Bay, South Bay and West Bay, successfully delivering results on time Negotiated hotel contracts for each implementation Booked hotel rooms for project team for each event Processed, audited and tracked hotel invoices for payment Successfully set up and scheduled staffing at the headquarters' command centers which averaged 20 to 75 resources; and 15 regional control centers which averaged 50 to 500 resources per event Developed a reference guide for the project support team that resulted in improved processes and checklists where none existed.
This standardized documentation ensured support resources were providing consistent support across the board.
Administrative Support Specialist02/2005 to 02/2013 Kaiser Permanente Electronic Health RecordOakland, CA
Provided administrative support to the Ambulatory Suite Physician Leadership team and Suite Lead.
Managed calendar and scheduled meetings for the physician lead and ambulatory suite director Booked travel and lodging for the physician leadership team for semi- and annual conferences Maintained current travel profiles using the corporate company's corporate travel group Prepared expense reports for leadership team Accountable for HR and Finance activities, performing duties as the liaison to the HR Business Partner and Kaiser's Electronic Health Record for approximately 131 employees Provided guidance to team managers on counseling and disciplinary processes, on boarding new employees, expense report audits, and utilization of the company's performance management tool Assisted in the area of salary and budget planning by compiling spreadsheets with confidential sensitive information for the director.
Staff Specialist / TIME System Implementation Coordinator10/2002 to 02/2005 Kaiser PermanenteOakland, CA
Provided administrative support to the HR Business Partner and HR Consultants and served as the Regional Timekeeper for the Appointment and Advice Call Center.
Maintained calendar and scheduled meetings for HR Business Partner Provided administrative support for the Regional Call Center Director and his leadership team Reviewed and processed expense reports for the HR consultants and provided monthly summaries on expense tracking Served as the Regional Time Keeping System Implementation Coordinator for the Appointment and Advice Call Center.
This project involved the transition of all NCAL employees from a manual payroll system to an automated system.
Participated in the development of workflows for payroll conversion Trained over 90 managers with an employee population of 2,000+ Responsible for entering, auditing and reconciling timecards for each payroll period for all Call Center staff Worked with managers on pay discrepancies and used discretion to escalate labor/pay issues to appropriate resources.