Business sales and marketing management professional with over twenty years of comprehensive experience. Proficient in high volume, multi-site call center management, leading and developing people, client/customer retention, business analytics and business marketing. Innovative Management Specialist dedicated to boosting all areas of operations and business administration. Driven leader with proven track record of enhancing operations by conducting in-depth analyses and implementing changes yielding impactful results. Performance-oriented and dedicated to maintaining agility, responsiveness and efficiency of call center operations. Successful history bringing in top-notch staff, improving operational strategies and boosting team performance. Articulate and encouraging leader with decisive nature and forward-thinking approach. Strong history of devising precise and targeted business operations plans, reviewing performance and driving change. Forward-thinking leader with expertise in setting goals and quality standards while leading quick and efficient attainment of objectives.
Studied and completed College Preparatory Curriculum
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