To utilize my strengths in communications and service within a fast-paced dynamic environment to improve organizational performance and productivity.Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. High-performing Administrative Assistant with extensive experience working with a diverse client base and delivering results.
Excel in [areas of expertise]
Proficiency in [area]
Wrote and edited documents to keep staff informed on policies and procedures.
Created new departmental procedures manual.
Assessed organizational training needs.
Cashiered with two cash registers at once in tandem to maximize customer flow.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Administrative Assistant January 2010 to CurrentUnited States Postal Service － Dallas, TX
Prepared routine legal correspondence and memoranda for attorney partners. Cross-trained and provided back-up for other customer service representatives when needed. Monitored multiple databases to keep track of all company inventory. Prepared departmental contracts for attorney approval. Provide administrative support to several primary Attorney's with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
Maintain current Outlook calendar with filing deadlines, telephone coverage for incoming main office extension and assist as back-up to other administrative assistants to ensure office support needs are timely met.
Edit word documents and ensure proper formatting for all legal documents to include proofing for spelling, grammar and legal citation form.
File all court motions and additional legal documents as requested via fax, on-line e-filing or by mail.
Date stamp each piece of mail and scan and accurately file each piece electronically into pre-designated folders on a shared drive.
Enter expenses into E-Travel.
Responsible for making travel arrangements to include scheduling court reporters and video teleconference facilities as required.
Administrative Assistant January 2007 to January 2009KPMG LLP － Dallas, TX
Provide executive-level administrative support to two Partners and nine senior managers with a demonstrated ability to improvise, improve procedures and meet demanding deadlines.
Maintained current Outlook calendar, telephone coverage and managing voicemails.
Obtained CPA licenses and renewals in all states required for each team member.
Created engagement letters, requests for proposals, transmittal letters and all client billings as required per client.
Plan and coordinate on-site meetings to include conference bridges, hotels, caterings and presentations.
Entered time and expenses in PeopleSoft TIMEnX program bi-monthly, appropriately charging each entry to multiple client projects.
Process invoices for payment in ePayables system.
Responsible for making travel arrangements to include obtaining passports and visas as needed for international travel.
Administrative Assistant January 2001 to January 2007Verizon Wireless － Southlake, TX
Provide executive-level administrative support to the Executive Director, five Directors and thirteen managers.
Responsible for making travel arrangements, processing expense reports, procurement of office supplies and managing telephone coverage.
Collaborate with departmental managers on weekly postings for master reports to facilitate the accurate and timely writing, editing and preparation of final copy from draft to distribution.
Plan and coordinate on- and off-site meetings to include conference bridges, hotels, caterings and presentations.
Create purchase orders in PeopleSoft for all invoices received and research all discrepancies to result in no late payments.
Corporate Trainer January 1996 to January 2000Mannatech, Inc － Coppell, TX
Create and co-design experiential one-week training program for new hire order processing training.
Interdepartmental coordinator of information concerning complex compensation program.
Identify and design comprehensive testing to validate learning and knowledge retention.
Effectively wove corporate vision and culture into training methodology.
Supervisor Mannatech, Inc － Coppell, TX
Responsible for resolving escalated calls from Associates.
Performed job interviews, delivered positive reinforcement to team members and executed job evaluations.
Administered disciplinary action and involved with employee terminations.
Processed the department's payroll time sheets bi-weekly.
diploma : 1989Weatherford High School － Weatherford, TX