Position Involving: Office Support Multi-talented office professional with wide range of administrative and leadership skills gained by working in various environments; some of which were in leadership roles for non-profit organizations Positive and flexible supervisor committed to effective teamwork Competent in many office procedures: report writing, data entry, answering phones and inventory Efficient problem solver with excellent decision making, organizational and interpersonal skills Strong community involvement; enjoy working in the community Solid experience in working with diverse age and ethnic populations
Medent medical program
Microsoft Office Programs
Sincere Interest in Helping Others
Strong typing and phone skills
As an interviewer for the 1st year, earned a reputation for meeting high productivity rates and handling the pressure of cold calls with ease.
05/2017 to Current
Administrative AssistantCAYUGA MEDICAL ASSOCIATES, MEDICAL RECORDS － Ithaca, NY
Organize medical paper charts.
Scan medical documents for three departments.
Monitoring nine physician schedules for patient processing.
Processing medical release forms.
05/2016 to 09/2017
CUSTOMER SERVICE REPRESENTATIVEInsight Global － Jacksonville, FL
Receive and redirect incoming calls.
Trouble shooting with customers.
01/2006 to 01/2016
SUPERVISORWB&A Research － Ithaca, NY
In charge of staff which involved ensuring all deadlines were met on projects. Reduced turnover by at least 45% by providing and fostering a positive and welcoming environment for staff. Counseled staff on errors with tact and diplomacy; tutoring those staff on interviewing skills as needed which improved their confidence and productivity levels. Taught staff interviewing skills which helped in customers not hanging up (an often common experience with survey research calls). Successfully recruited existing staff for night shifts often times creating a different environment or working with staff schedules. Exceed minimum amount of staff quality control-monitored at least 10% of calls to ensure procedures were met.
Education and Training
Associates: Business AccountingPace Institute － Reading, PABusiness Accounting
Office Equipment, tutoring, team building activities