Acute Care Cna resume example with 10+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

  • Needs Determination
  • Bedsore Prevention
  • Activities of Daily Living (ADL) Support
  • Nutrition and Diet
  • Linen Replacements
  • Vital Signs Collection
  • Output Monitoring and Reporting
  • Observation Documentation
  • Feeding Assistance
  • Emotional and Social Support
  • Electronic Recordkeeping
  • CNA Certification
Work History
01/2018 to Current Acute Care CNA Bed Bath & Beyond | South Portland, ME,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and pulse ox.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
    ● Preserve patient dignity and minimize discomfort by carrying out duties such as bedpan changes, diapering and bathing
    ● Responded to patient alarms and needs-assessment requests to identify course of treatment
    ● Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures
    ● Provided nursing assistance to residents in 21-bed Acute Care facility
    ● Documented activities and recorded information using Meditech system
    ● Examined and addressed lacerations, contusions and other physical symptoms in need of further attention
    ● Provided personal nursing assistance in post-operative situations
    ● Assisted patients with linen changes, as well as bathing and oral hygiene to promote healthy habits and overall wellness
    ● Documented information in patient charts and communicated status updates to assigned RN in charge of the patient
    ● Volunteered to work as a sitter for separate pay for patients in need of 1 on 1 personal care
    ● Exhibited compassionate care and communication regarding
02/2014 to 01/2018 Customer Service Associate Greater Baltimore Medical Center | Columbia, MD,
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service
    ● Contributed to business growth by confirming customer satisfaction with service and quality
    ● Achieved high customer satisfaction scores by de-escalating complaints quickly
    ● Delivered fast, friendly and knowledgeable service for routine questions and service complaints
    ● Collected customer feedback and recommended procedural or product changes to enhance future service delivery
    ● Maintained revenue streams by exhausting every option before offering refunds
    ● Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
    ● Directed all inbound calls in phone queues to improve call flow 100%
    ● Greeted customers to facilitate services, determine service needs
    ● Assisted 20 customers per hour, greeting with upbeat attitude and a friendly smile
    ● Cross-trained staff members
11/2007 to 08/2009 Lactation Counselor Mid-Ohio Valley Health Department | City, STATE,
  • Facilitated breastfeeding support on a daily basis for new mothers
    ● Provided weekly follow-up consultation and calls to new mothers
    ● Developed curriculum and materials for breastfeeding educational sessions for new parents
    ● Taught new mothers how to feed their infants
    ● Maintained strict clients data procedures to comply with HIPAA laws and prevent information breaches
    ● Treated clients using non-pharmacological treatment modalities to address various disorders, diseases and injuries
    ● Helped pediatric clients understand and feel at ease with breastfeeding
    ● Counseled caregivers and families on support of the
    breastfeeding mother in their family
  • Answered client questions and provided take-home materials for further information
    ● Counseled clients and caregivers, providing emotional, psychological and spiritual support
    ● Reached out to clients to provide care instructions and provide 24/7 support
    ● Educated the general public by promoting Breastfeeding Awareness month in newspapers and fliers
    ● Rewarded and advocated for the nursing mother by having raffles and giveaways supported by local businesses during Breastfeeding Awareness month
    ● Tracked down lost hospital grade breast pumps as well as loaned them out and gave away manual pumps
    ● Educated expectant parents through classes, videos, pamphlets and sharing time
  • Assessed needs of new mothers and advised mothers about child care topics.
  • Demonstrated how to express milk and store it in bottles for later feeds.
  • Continually improved knowledge, skills and performance based on feedback and self-identified professional developmental needs.
  • Developed and maintained libraries and literature subscriptions.
Expected in 06/1999 High School Diploma | Cape Christian Academy, Cape May Court House, NJ, GPA:
Expected in 06/2001 Associate of Arts | Psychology Atlantic Cape Community College, Mays Landing, NJ GPA:
Expected in 2017 Certificate of Completion | Nursing Assistance West Virginia University At Parkersburg, Parkersburg, WV GPA:

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Resume Overview

School Attended

  • Cape Christian Academy
  • Atlantic Cape Community College
  • West Virginia University At Parkersburg

Job Titles Held:

  • Acute Care CNA
  • Customer Service Associate
  • Lactation Counselor


  • High School Diploma
  • Associate of Arts
  • Certificate of Completion

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