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Active Store Manager Resume Example

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ACTIVE STORE MANAGER
Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn.

Skills
  • Employee training
  • Store opening and closing procedures
  • Store operations oversight
  • Employee supervision and motivation
  • Inventory management
  • Team-oriented
  • Sales professional
  • Outstanding communication skills
  • Reliable
  • Accurate cash handling
  • Staff training and development
  • Customer service
Experience
01/2020 - CurrentActive Store ManagerTumi | Miami, FL
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Reduced process lags by effectively managing seven employees for productivity, efficiency and improvement.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
  • Shared product knowledge with customers and offered personal recommendations to boost upselling and cross-selling goals.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Reorganized sales floor to optimize customer flow and improve product visibility.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Recruit and develop personnel and cultivate top performance.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Oversaw all store operations while generating monthly sales.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
09/2016 - 01/2020Assistant ManagerTumi | Miami, FL
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Assisted store manager in evaluating employee performance and cultivating improvement initiatives.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Completed inventory audits to identify losses and project demand.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Delegated daily tasks to team members to optimize group productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
09/2014 - 09/2016Sales AssociateTumi | Miami, FL
  • Arranged new merchandise with signage and appealing displays to encourage customer sales
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Offered product and service consultations and employed upselling techniques.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Educated customers on product and service offerings.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Unboxed new merchandise and restocked shelves in appealing
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
12/2012 - 12/2013Sales Lead KeyholderThe Art of Shaving | Miami, FL
  • Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations.
  • Educated customers on product and service offerings.
Education and Training
06/2018Associate of Arts: Psychology
Miami Dade College | Miami, FL
Accomplishments
  • Awarded “Associate of the Month" in February 2020. Even with all of the challenges in the market, along side my team, I was able to show great results. My store at Dadeland Mall was + 14.8% to Plan, +7.4% to COMP with a +31.1% increase in conversion with traffic being down -19.8% as well.
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Resume Overview

Companies Worked For:

  • Tumi
  • The Art of Shaving

School Attended

  • Miami Dade College

Job Titles Held:

  • Active Store Manager
  • Assistant Manager
  • Sales Associate
  • Sales Lead Keyholder

Degrees

  • 06/2018 Associate of Arts : Psychology

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