Acting Store Manager. Resume Example
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ACTING STORE MANAGER.
Summary
I am a hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. I also employ excellent leadership skills and multi-tasking strengths.
Highlights
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Accomplishments
Promoted to Store Manager after four months in the Assistant Manager position.
Experience
Carmax, Inc.September 2014 to CurrentActing Store Manager.
Gilbert , AZ
Gilbert , AZ
- Delivered excellent customer service by greeting and assisting each customer.
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Reorganized the sales floor to meet company demands.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Completed a series of training sessions to advance from Assistant Manager to Store Manager.
- Completed weekly schedules according to payroll policies.
- Wrote order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Contributed to merchandising ideas at team sale meetings.
Rochester General Health SystemAugust 2012 to September 2014Customer Specialist
Gouverneur , NY
Gouverneur , NY
- Answered customers' questions and addressed problems and complaints in person and via phone.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Consulted with customers on the latest styles and trends.
- Built and maintained effective relationships with peers and upper management.
- Informed customers about all product lines and services offered by the company.
- Processed all sales transactions accurately and in a timely fashion.
Batteries Plus, LlcJanuary 2011 to April 2012Funeral Director and Embalmer
Sun City Center , FL
Sun City Center , FL
- Consulted with the families of the deceased regarding final arrangements in a tactful manner.
- Arranged funerals in a manner consistent with each family's heritage and religious beliefs.
- Scheduled funeral services, coordinated burials and arranged cremations.
- Led and directed funeral and graveside services.
- Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' trust in the business.
- Prepared death certificates and drafted obituaries.
- Offered counseling and comfort to bereaved family members and friends.
- Conducted pre-need consultations to educate clients on available funeral plans.
- Processed death certificates in a timely and accurate manner.
- Casketed and cosmetized the deceased in preparation for visitations and burials.
- Completed and filed all necessary legal documentation in a timely manner.
- Arranged for clergy members to perform funeral services.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Drafted professional correspondence and marketing materials.
- Removed the deceased from the place of death and transported to the funeral home.
- Completed legal documentation and signed death certificates.
- Managed payroll, accounting, budgets, receivables and payables.
Mark Twain Nursing HomeJuly 2009 to October 2010CNA
City , STATE
City , STATE
- Recorded patients' medical history, vital statistics and test results in medical records.
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
- Sound, ethical and independent decision-making ability consistent with medical protocols.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Assisted patients with healing and recovery after surgery.
- Took and recorded patients' temperature, pulse and blood pressure.
- Utilized strong assessment skills to determine necessary patient care.
Game StopApril 2009 to November 2010Game Advisor
City , STATE
City , STATE
- Received and processed cash and credit payments for in-store purchases.
- Described use and operation of merchandise to customers.
- Placed special merchandise orders for customers.
- Shared product knowledge with customers while making personal recommendations.
- Demonstrated that customers come first by serving them with a sense of urgency.
- Worked as a team member to provide the highest level of service to customers.
- Maintained friendly and professional customer interactions.
- Verified that all merchandising standards were maintained on a daily basis.
Movie GalleryJanuary 2005 to April 2009Store Manager
City , STATE
City , STATE
- Hired and trained all sales staff for new store location.
- Determined merchandise price schedules and discount rates.
- Monitored customer preferences to determine focus of sales efforts.
- Generated monthly and annual sales reports.
- Created and directed sales team training and development programs.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Wrote sales slips and sales contracts.
- Shared product knowledge with customers while making personal recommendations.
- Maintained friendly and professional customer interactions.
- Trained in negotiations and time management.
Education
St. Louis Community College2011Associate of Science: Funeral EducationCity, State, United States
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Resume Overview
School Attended
- St. Louis Community College
Job Titles Held:
- Acting Store Manager.
- Customer Specialist
- Funeral Director and Embalmer
- CNA
- Game Advisor
- Store Manager
Degrees
- Associate of Science : Funeral Education
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