Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. I also employ excellent leadership skills and multi-tasking strengths.
Highlights
Retail inventory management
Accurate cash handling
Store opening and closing procedures
Store operations
MS Office proficient
Outstanding communication skills
Exceptional leader
Conflict resolution skills
Team-oriented
Commission sales
Sales professional
Recruiting and interviewing
Reliable
Flexible schedule
Accomplishments
Promoted to Store Manager after four months in the Assistant Manager position.
Experience
08/2014 to CurrentActing Store Manager.Carmax, Inc. | Gilbert, AZ,
Delivered excellent customer service by greeting and assisting each customer.
Addressed customer inquiries and resolved complaints.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Completed a series of training sessions to advance from Assistant Manager to Store Manager.
Completed weekly schedules according to payroll policies.
Wrote order supply requests to replenish merchandise.
Trained staff to deliver outstanding customer service.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Contributed to merchandising ideas at team sale meetings.
07/2012 to 08/2014Customer SpecialistRochester General Health System | Gouverneur, NY,
Answered customers’ questions and addressed problems and complaints in person and via phone.
Helped customers select products that best fit their personal needs.
Maintained visually appealing and effective displays for the entire store.
Educated customers on product and service offerings.
Offered exceptional customer service to differentiate and promote the company brand.
Consulted with customers on the latest styles and trends.
Built and maintained effective relationships with peers and upper management.
Informed customers about all product lines and services offered by the company.
Processed all sales transactions accurately and in a timely fashion.
2011 to 03/2012Funeral Director and EmbalmerBatteries Plus, Llc | Sun City Center, FL,
Consulted with the families of the deceased regarding final arrangements in a tactful manner.
Arranged funerals in a manner consistent with each family's heritage and religious beliefs.
Scheduled funeral services, coordinated burials and arranged cremations.
Led and directed funeral and graveside services.
Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' trust in the business.
Prepared death certificates and drafted obituaries.
Offered counseling and comfort to bereaved family members and friends.
Conducted pre-need consultations to educate clients on available funeral plans.
Processed death certificates in a timely and accurate manner.
Casketed and cosmetized the deceased in preparation for visitations and burials.
Completed and filed all necessary legal documentation in a timely manner.
Arranged for clergy members to perform funeral services.
Addressed all client questions and requests for information relating to funeral services and pricing.
Drafted professional correspondence and marketing materials.
Removed the deceased from the place of death and transported to the funeral home.
Completed legal documentation and signed death certificates.
Managed payroll, accounting, budgets, receivables and payables.
06/2009 to 09/2010CNAMark Twain Nursing Home | City, STATE,
Recorded patients' medical history, vital statistics and test results in medical records.
Delivered high-quality and compassionate treatment to indigent and low-income patient community.
Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
Sound, ethical and independent decision-making ability consistent with medical protocols.
Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
Assisted patients with healing and recovery after surgery.
Took and recorded patients' temperature, pulse and blood pressure.
Utilized strong assessment skills to determine necessary patient care.
03/2009 to 10/2010Game AdvisorGame Stop | City, STATE,
Received and processed cash and credit payments for in-store purchases.
Described use and operation of merchandise to customers.
Placed special merchandise orders for customers.
Shared product knowledge with customers while making personal recommendations.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
Verified that all merchandising standards were maintained on a daily basis.
2005 to 03/2009Store ManagerMovie Gallery | City, STATE,
Hired and trained all sales staff for new store location.
Determined merchandise price schedules and discount rates.
Monitored customer preferences to determine focus of sales efforts.
Generated monthly and annual sales reports.
Created and directed sales team training and development programs.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Wrote sales slips and sales contracts.
Shared product knowledge with customers while making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Education
Expected in 2011Associate of Science | Funeral EducationSt. Louis Community College, Saint Louis, MOGPA:
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