Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

I am a hardworking retail management professional versed in all aspects of running a high-end store, including opening and closing procedures, banking, merchandising and recruiting. I also employ excellent leadership skills and multi-tasking strengths.

  • Retail inventory management
  • Accurate cash handling
  • Store opening and closing procedures
  • Store operations
  • MS Office proficient
  • Outstanding communication skills
  • Exceptional leader
  • Conflict resolution skills
  • Team-oriented
  • Commission sales
  • Sales professional
  • Recruiting and interviewing
  • Reliable
  • Flexible schedule

Promoted to Store Manager after four months in the Assistant Manager position.

08/2014 to Current Acting Store Manager. Carmax, Inc. | Gilbert, AZ,
  • Delivered excellent customer service by greeting and assisting each customer.
  • Addressed customer inquiries and resolved complaints.
  • Stocked and restocked inventory when shipments were received.
  • Reorganized the sales floor to meet company demands.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Completed a series of training sessions to advance from Assistant Manager to Store Manager.
  • Completed weekly schedules according to payroll policies.
  • Wrote order supply requests to replenish merchandise.
  • Trained staff to deliver outstanding customer service.
  • Addressed and corrected sales staff communication issues in a tactful and effective manner.
  • Contributed to merchandising ideas at team sale meetings.
07/2012 to 08/2014 Customer Specialist Rochester General Health System | Gouverneur, NY,
  • Answered customers’ questions and addressed problems and complaints in person and via phone.
  • Helped customers select products that best fit their personal needs.
  • Maintained visually appealing and effective displays for the entire store.
  • Educated customers on product and service offerings.
  • Offered exceptional customer service to differentiate and promote the company brand.
  • Consulted with customers on the latest styles and trends.
  • Built and maintained effective relationships with peers and upper management.
  • Informed customers about all product lines and services offered by the company.
  • Processed all sales transactions accurately and in a timely fashion.
2011 to 03/2012 Funeral Director and Embalmer Batteries Plus, Llc | Sun City Center, FL,
  • Consulted with the families of the deceased regarding final arrangements in a tactful manner.
  • Arranged funerals in a manner consistent with each family's heritage and religious beliefs.
  • Scheduled funeral services, coordinated burials and arranged cremations.
  • Led and directed funeral and graveside services.
  • Implemented pre-need arrangement program for funeral services, which guaranteed specific prices and secured clients' trust in the business.
  • Prepared death certificates and drafted obituaries.
  • Offered counseling and comfort to bereaved family members and friends.
  • Conducted pre-need consultations to educate clients on available funeral plans.
  • Processed death certificates in a timely and accurate manner.
  • Casketed and cosmetized the deceased in preparation for visitations and burials.
  • Completed and filed all necessary legal documentation in a timely manner.
  • Arranged for clergy members to perform funeral services.
  • Addressed all client questions and requests for information relating to funeral services and pricing.
  • Drafted professional correspondence and marketing materials.
  • Removed the deceased from the place of death and transported to the funeral home.
  • Completed legal documentation and signed death certificates.
  • Managed payroll, accounting, budgets, receivables and payables.
06/2009 to 09/2010 CNA Mark Twain Nursing Home | City, STATE,
  • Recorded patients' medical history, vital statistics and test results in medical records.
  • Delivered high-quality and compassionate treatment to indigent and low-income patient community.
  • Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
  • Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
  • Sound, ethical and independent decision-making ability consistent with medical protocols.
  • Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
  • Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
  • Assisted patients with healing and recovery after surgery.
  • Took and recorded patients' temperature, pulse and blood pressure.
  • Utilized strong assessment skills to determine necessary patient care.
03/2009 to 10/2010 Game Advisor Game Stop | City, STATE,
  • Received and processed cash and credit payments for in-store purchases.
  • Described use and operation of merchandise to customers.
  • Placed special merchandise orders for customers.
  • Shared product knowledge with customers while making personal recommendations.
  • Demonstrated that customers come first by serving them with a sense of urgency.
  • Worked as a team member to provide the highest level of service to customers.
  • Maintained friendly and professional customer interactions.
  • Verified that all merchandising standards were maintained on a daily basis.
2005 to 03/2009 Store Manager Movie Gallery | City, STATE,
  • Hired and trained all sales staff for new store location.
  • Determined merchandise price schedules and discount rates.
  • Monitored customer preferences to determine focus of sales efforts.
  • Generated monthly and annual sales reports.
  • Created and directed sales team training and development programs.
  • Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
  • Wrote sales slips and sales contracts.
  • Shared product knowledge with customers while making personal recommendations.
  • Maintained friendly and professional customer interactions.
  • Trained in negotiations and time management.
Expected in 2011 Associate of Science | Funeral Education St. Louis Community College, Saint Louis, MO GPA:

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Resume Overview

School Attended

  • St. Louis Community College

Job Titles Held:

  • Acting Store Manager.
  • Customer Specialist
  • Funeral Director and Embalmer
  • CNA
  • Game Advisor
  • Store Manager


  • Associate of Science

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