Accomplished sales professional with over 12 years of business management experience. Collaborative team player with
excellent communication, team building, financial administration, project management, and interpersonal relations skills.
PeopleSoft, Labor Management System (LMS or Watson), Adaco, Spa Soft, Mystique, Time Saver
MS Office: Word, Excel, Outlook and PowerPoint
Sales expertise Key relationship management Inventory management Business development Market research and analysis Events and promotion coordination Trend forecasting Analytical problem solver Accomplishments Earned multiple Top Seller Awards, for exceeding product and service sales quotas.
Increased annual profit for 2014 by 6.4% versus 2013 by creating new menu, adjusting prices, managing employee time, and reducing expenses 2.2%.
Awarded Employee of the Quarter, 2008 and 2012 with nominations in 2001, 2002, 2008, 2009, 2011, and 2012.
Worked as both Mystique and Spa Soft Systems Champion to improve guest services and resolve issues.
Acting Spa Manager September 2009 to November 2014The Ritz-Carlton － San Juan
Implemented new and creative incentives for employees to promote sales and optimize revenue levels.
Devised retail product and treatment promotions for guests.
Created weekly sales forecasts and planned for special promotions.
Researched market data to maintained competitive pricing and treatment offerings.
Utilized strategic discounts to increase traffic, bookings, and revenue.
Developed and implemented contest for concierge team to promote sales, ad revenue, and profit.
Evaluated products and services to ascertain both strong and underperforming sellers.
Maintained product inventory according to daily and promotional needs.
Designed spreadsheets to track billings, proposals, contracts, and subcontractor licenses.
Created Strengths, Weaknesses, Opportunities, and Threats (SWOT) analysis for business.
Coordinated and maintained monthly financial reporting, project, and promotional documentation.
Reviewed profit and loss reports and provided extensive critique.
Developed yearly budget of expenses, sales, staffing, and strategic marketing plan.
Prepared monthly commissions payroll reports for over 40 employees.
Consistently met and exceeded department expectations for productivity, effectiveness, and accuracy.
Spa Administrative Assistant April 2007 to September 2009
Oriented, trained, and developed new spa employees on sales techniques, treatments, services, computer systems, and retail and accounting procedures to ensure efficient spa operations.
Managed accounting including balance sheets, cash auditing, financial statements, expense reports, inventory management, accounts payable/receivable, and sales forecasts.
Staffed facility, supervised, and scheduled 43 employees to maintain budget and meet spa needs.
Oversaw human resources recruitment, evaluations, documentation, and payroll.
Smoothly resolved guest service issues.
Arranged and negotiated vendor contracts to control costs.
Coordinated catering for groups.
Spa Coordinator August 2006 to April 2007
Oversaw sales and execution of wedding, family, and corporate groups.
Coordinated events including selling treatments and packages, offering deals, and proficiently utilizing discounts to maximize sales for up to 400 appointments per group.
Created and finalized sales contracts.
Monitored daily books and schedule to ensure spa maintained optimal operations and accommodated requests.
Performed as manager on duty as needed.
Participated in regular staff and management meetings.
Managed accounting areas for all transactions and reconciled amounts each shift.
Supervised daily and monthly audits of accounts, discounts, and customer information.
Spa Reservation/Concierge Agent March 2003 to August 2006
Proficiently sold services and packages by establishing rapport and uncovering customer desires.
Upsold packages and additional services to increase revenue with high success rate.
Maintained current information about spa services, operating information, and restaurant menu to provide exceptional customer service.
Coordinated individual and group reservations as well as spa events.
Confirmed reservations via telephone with highly professional and personalized service.
Education and Training
Bachelor of Arts : Tourism and Hotel Management, 2003Universidad Del － Carolina, Puerto RicoTourism and Hotel Management