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Acting Regional Director Resume Example

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ACTING REGIONAL DIRECTOR
Summary
Seeking a position that will allow me to use my leadership and management skills, clinical experience, and customer service skills in order to encourage social change while providing excellent guidance and direction to lead an organization and its team to success.
Skills
Microsoft Works, PowerPoint, Windows, Excel, ASK, Criminal Justice Information System (CJIS), Florida Safe Families Network (FSFN), Electronic Clinical Records (ECR).
Experience
Acting Regional Director May 2017 to Aug 2017
 GeoCare.inc － Boca Raton, FL
  • Hire and train staff to ensure smooth adoption of new program.
  • Responsible for the direct management of program operations and profitability for an assigned Family Case Management Program facility.
  • Ensures that the program functions in a manner that satisfies contractual obligations.
  • Develops timely and accurate reports on the status of program operations.
  • Strengthened company's business by leading implementation of Family Case Management Program.
  • Track and monitor program and immigration proceedings compliance including success rate, failure rate, absconder rate and removal rate.
  • Success and failure rates report the extent to which participants appear for immigration court hearings, comply with ICE Enforcement and Removal Operations (ERO) reporting requirements, and appear for removal as applicable, throughout the course of their participation in the program.
  • Ensure timely submissions of regular bi-weekly reports on compliance with regard to all ERO reporting dates, immigration court hearings, and removals.
  • Reports will include detailed explanations of and actions taken in response to all unmet immigration recommendations for participant terminations based on noncompliance.
  • Ensure timely submission of quarterly and ad hoc reports documenting services received by each participant including dates, participant names, organization names and a brief narrative of each service that address the identified need for the service and whether it is recurring or a single appointment.
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  • Approve and monitor facility expenses, review monthly budget, and P&L reports.
  • Provide immediate notification to the Contracting Officer's Representative (COR) and appropriate ERO staff upon becoming aware of any serious or emergent incidents, including, but not limited to, loss of accountability of a participant's whereabouts, participant arrest on criminal charges, or participant hospitalization.
  • Ensure that monthly audits are performed to evaluate program operations within all area offices for compliance with the Quality Control Plan and contract requirements.
  • Ensure that corrective action plans are implemented in a timely manner when necessary.
Field Director Nov 2015 to May 2017
 GeoCare.inc － Boca Raton, FL
  • Family Case Management.
  • Assist in managing and directing all activity in the planning, development, implementation, monitoring, and supervision of Family Case Management Program and employees.
  • Assist in ensuring that the program functions in a manner that satisfies contractual obligations.
  • Develop timely and accurate reports on the status of Program operations.
  • Develop and implements strategies and action plans that will enable the office to achieve its operational and financial objectives.
  • Serve as a local point of contact with ICE.
  • Maintains frequent and productive liaison with the Contracting Officer's Representative (COR), including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies contingencies or unusual occurrences.
  • Meet with COR on a regular basis to provide a management level review, assess program performance and discuss and resolve problems.
  • Maintain and documents routine communications with staff such as staff meetings to address participant service plans and progress and Case Managers' daily schedules.
  • Establish and maintain frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for the Family Case Management Program.
  • Evaluate, identify and describe contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the Program.
  • Develop a medical emergency plan to engage emergency medical services when necessary.
  • Administer the Quality Control Plan including performance of monthly audits to evaluate program operations for compliance with and contract requirements.
  • Ensures that corrective action plans are implemented in a timely manner when necessary.
  • Manage participant violations in conjunction with Family Case Manager.
  • Oversees preparation of documentation to acquire ICE direction if action is necessary.
  • Review and approve Program Participants' Family Service Plans to ensure compliance with contractual obligations.
Owner/Chief Executive Officer/Psychotherapist Apr 2011 to Current
 Préval & Associates Counseling Services Our Children Our Future － Miami, FL
  • Responsible for daily company operations.
  • Maintain accurate company bank accounts.
  • Maintain accuracy of appropriate licensure and certification.
  • Ensure taxes are filed timely and accurately as required by the IRS.
  • Submit annual company report to the State of Florida.
  • Develop and maintain company's webpage.
  • Conduct Adoption Home Studies to assess appropriateness of adoptive homes.
  • Assist clients and identifying appropriate coping skills and manage other life stressors through individual counseling sessions.
  • Conduct chemical dependency counseling and orientation.
  • Work with families to resolve issues through family therapy.
  • Working in the development of the company's therapeutic component.
  • Participate in on-going Post-Adoption seminars and workshops.
  • Conduct Therapeutic and Supervised visitation for family court cases.
  • Connect clients with community service and resource agencies.
  • Conduct clinical supervision to Registered Mental Health Counselor Interns.
  • Conduct in depth assessment/Intake /CFARS Assist clients to focus on developing skills to nurture and guide their children.
Supervisor Full Case Management/Adoption Specialist Jul 2005 to Nov 2015
 Family Resource Center － Miami, FL
  • Responsible for the recruitment and hiring process of new staff from interview through job placement.
  • Trained, coached and mentored staff to ensure smooth of new program.
  • Responsible for all Full Case Managers (FCMs) Certification through Professional Development Center.
  • Develop and Manage the agency's Adoption Program and related trainings.
  • Review adoption packages, enhanced subsidies, and Adoption Review Committee (ARC) memos for the agency.
  • Process all Adoption subsidy payment requests for adoptive parents.
  • Managed a budget of over $3 million and ensured that services rendered are clinically appropriate and cost-effective.
  • Manage/Supervise up to 12 Full Case Managers (FCMs) and ensuring their compliances with statutory, legal, court orders, agency procedures and policies.
  • Monitor compliance to established performance metrics.
  • Participate in the agency's Quality Assurance/Quality Improvement Program; contribute to the understanding and acceptance of cultural diversity within the agency and the community.
  • Coordinate all Full Case Management on-call services for the agency.
  • Provide comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
Education and Training
Ph.D, Psychology Industrial and Organizational Psychology Present Grand Canyon University － Phoenix, AZ Psychology Industrial and Organizational Psychology
M.B.A, Human Resource Management 2010 Walden University － Minneapolis, MN Human Resource Management
M.S, Psychology Mental Health Counseling 2007 Florida International University － Miami, FL Psychology Mental Health Counseling
B.A, Psychology General Psychology 2001 Florida International University － Miami, FL Psychology General Psychology
A.A, Pre-Physical Therapy 1998 Miami-Dade Community College － Miami, FL Pre-Physical Therapy
Certification/Licensure * Certified Child Welfare Case Manager- Supervisor (CW-005824- 2014
) * Certified Child Protection Professional (CW-005825- 2014
) * Licensed Mental Health Counselor (MH10717) * Certificate from Moral Reconation Therapy Program * Children's Functional Assessment Rating Scale (CFARS 802-044-851) * Functional Assessment Rating Scale (FARS 805-038-675) * Qualified Clinical Supervisor for Mental Health Counselor Interns * CPR and First Aid Certified (85FB76)
Languages
English, French, Creole, Spanish, and basic German.
Skills
ad, ASK, agency, basic, budget, bi, Case Manager, Case Management, Counselor, Counseling, CPR, Criminal Justice, clients, directing, direction, documentation, English, family therapy, financial, First Aid, focus, French, Functional, German, hiring, legal, listening, managing, meetings, Mental Health, Excel, office, PowerPoint, Windows, Microsoft Works, Network, policies, Problem Solver, progress, Quality Improvement, Quality Control, Quality Assurance, recruitment, reporting, seminars, Spanish, Supervisor, supervision, taxes, Therapy, Trauma, treatment plans, workshops, written, annual reports
Additional Information
  • Awards December 2005 - Miami-Dade Community Based Care Alliance * Award of Excellence February 2008 - Our Kids of Miami-Dade/Monroe, Inc * Outstanding Service Award November 2010 - Miami-Dade Community Based Care Alliance * Outstanding Performance Award April 2017 - The Rapha Center * Outstanding Service Award Affiliation Active member of the American Counseling Association (ACA) since 2012 Other August 2009 - Presented as an expert guest speaker at the University of Miami Subject matter: Community Psychology - Dr. Terilee Wunderman, Ph.D. August 2010 - Presented as an expert guest speaker at the University of Miami Subject matter: Community Psychology - Dr. Margaret Crosbie-Burnett, Ph.D.
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Resume Overview

Companies Worked For:

  • GeoCare.inc
  • Préval & Associates Counseling Services Our Children Our Future
  • Family Resource Center

School Attended

  • Grand Canyon University
  • Walden University
  • Florida International University
  • Miami-Dade Community College

Job Titles Held:

  • Acting Regional Director
  • Field Director
  • Owner/Chief Executive Officer/Psychotherapist
  • Supervisor Full Case Management/Adoption Specialist

Degrees

  • Ph.D , Psychology Industrial and Organizational Psychology Present
    M.B.A , Human Resource Management 2010
    M.S , Psychology Mental Health Counseling 2007
    B.A , Psychology General Psychology 2001
    A.A , Pre-Physical Therapy 1998
    Certification/Licensure * Certified Child Welfare Case Manager- Supervisor (CW-005824- 2014
    ) * Certified Child Protection Professional (CW-005825- 2014
    ) * Licensed Mental Health Counselor (MH10717) * Certificate from Moral Reconation Therapy Program * Children's Functional Assessment Rating Scale (CFARS 802-044-851) * Functional Assessment Rating Scale (FARS 805-038-675) * Qualified Clinical Supervisor for Mental Health Counselor Interns * CPR and First Aid Certified (85FB76)

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