Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
I am a
strong individual who has gained knowledge and skills throughout my career. Am
always willing to learn and assist my team members to the best of my ability. I
value my achievements and feel that they would be of great advantage to me in
any field of work I choose to do. Am well organized, hardworking and self-
motivated and can work well at any task given to me.
​
I also have a strong business sense and an
aptitude to work well under pressure and get things done, but always eager to
take on new challenges. I strongly believe that good team leadership and a
hands on approach brings increased standards and hope that am given a chance to
prove that I can be an asset to the company.
Certifications
         NQF Level 4 (National Sales and Marketing Management)
         Matric Certificate
Highlights
Employee scheduling
Time management
Excellent multi-tasker
Strong communication skills
Banking and financial services background
Inventory control procedures
Personnel training and development
Proficient in MS Office
Superb sales professional
Accomplishments
Sales
Consistently generated additional revenue through skilled sales techniques.
Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Training
Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
Data Organization
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Multitasking
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Received an internal audit score of 98%
Supervision
Supervised team of 40 staff members.
Routinely helped as many as 100 customers each day in a high-volume retail outlet.
Contributed to a 30% drop in shoplifting through increased awareness and intervention measures.
Met monthly sales goals for 5 months straight.
Experience
08/2014 to Acting managerStarSat | City, STATE,
Answered customers’ questions and addressed problems and complaints in person and via phone. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Offered exceptional customer service to differentiate and promote the company brand. Built customer confidence by actively listening to their concerns and giving appropriate feedback.Â
08/2011 to 03/20142IC, Assistant Branch Manager trainee, Service ConsultantCapitec Bank | City, STATE, Delivered informational sales presentations to potential investors to build symbiotic client relationships. Maintained a 40% client retention rate by suggesting strategic investment plans based on fixed income and equity investing report evaluations. Monitored and tracked securities transactions, fund transfers, margin accounts and option trading. Researched banking guidelines and statutory requirements to stay updated on new laws and applications. Assisted with recruiting and oversaw training for all new branch employees. Performed daily maintenance of the loan applicant database. Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans. Educated customers on the variety of loan products and available credit options.
07/2007 to 07/2011Hotfoods Controller, Pay point Controller, Stockroom ControllerWoolworths | City, STATE, Delivered excellent customer service by greeting and assisting each customer. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed a series of training sessions to advance from cashier to management. Wrote order supply requests to replenish merchandise. Addressed and corrected sales staff communication issues in a tactful and effective manner. Opened and closed the store, which included counting cash drawers and making bank deposits. Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Consulted with customers on the latest styles and trends. Displayed the appropriate signage for products and sales promotions. Upheld stock levels and proper pricing for multiple product lines. Printed various labels and tags for all merchandise. Placed special orders and called other stores to find desired items. Operated a cash register to process cash, check and credit card transactions. Administered all point of sale opening and closing procedures.
2006 to 07/2011Waitress / CashierWimpy | City, STATE,
Accepted payment from customers and made change as necessary. Assisted co-workers. Assisted diners with seating as needed Checked the quantity and quality of received products Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned bars, work areas, and tables Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items. Performed serving, cleaning, and stocking duties in establishments   Â
Skills
Customer orientated
Sales driven
MS Word, Excel and Pastel
Strong communication skill
Team player
Additional Information
I have also achieved a certificate of competency in Hot foods and a certificate as a Tracing agent.
Education
Expected in 2004Certificate | Sales and Marketing ManagementSESTA, Kokstad, Kwa-zulu natalGPA: Specialized in sales and marketing.
Expected in 2003Matriculated | Mount Currie Senior Secondary School, Kokstad, Kwa-zulu natalGPA:
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School Attended
SESTA
Mount Currie Senior Secondary School
Job Titles Held:
Acting manager
2IC, Assistant Branch Manager trainee, Service Consultant
Hotfoods Controller, Pay point Controller, Stockroom Controller
