Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Proficient Acting Manager, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in verbal and written communications.
Skills
Strong Work Ethic
Training and Development
Scheduling
Processes and Procedures
Project Management
Team Building
Inventory oversight
Cash register operation
Microsoft applications proficiency
Organization
Negotiation
Financial Management
Training and mentoring
Staff Management
Education
Columbia Southern UniversityOrange Beach, ALExpected in 05/2022 ā āBachelor of Arts:Organizational Leadership - GPA:
Work History
Spectrum - Acting Manager Big Rapids, MI, 02/2021 - Current
Accomplished multiple tasks within established timeframes.
Established and updated work schedules to account for changing staff levels and expected workloads.
Approved regular payroll submissions for employees.
Cross-trained existing employees to maximize team agility and performance.
Evaluated employees' strengths and assigned tasks based upon experience and training.
Onboarded new employees, including training, mentoring and new hire documentation.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Developed and maintained relationships with customers and suppliers through account development.
Spectrum - Supervisor, Customer Service Brooklyn Heights, OH, 01/2020 - 02/2021
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Managed Passports Appointments; assisted customers with various passport questions.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Identified individual employee's unique work styles and adapted management methods.
Maintained compliance with company policies, objectives and communication goals.
Set overall vision and provided team leadership.
Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Evaluated employee performance and coached and trained to improve weak areas.
Analyzed equipment breakdowns using various troubleshooting methods.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Performed annual evaluations and reviews for large staff of employees.
Introduced team contests and goals to enhance productivity and improve employee morale.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
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