Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Proficient Acting Manager, delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in verbal and written communications.

Skills
  • Strong Work Ethic
  • Training and Development
  • Scheduling
  • Processes and Procedures
  • Project Management
  • Team Building
  • Inventory oversight
  • Cash register operation
  • Microsoft applications proficiency
  • Organization
  • Negotiation
  • Financial Management
  • Training and mentoring
  • Staff Management
Education
Columbia Southern University Orange Beach, AL Expected in 05/2022 Bachelor of Arts : Organizational Leadership - GPA :
Work History
Spectrum - Acting Manager
Big Rapids, MI, 02/2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Approved regular payroll submissions for employees.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and maintained relationships with customers and suppliers through account development.
Spectrum - Supervisor, Customer Service
Brooklyn Heights, OH, 01/2020 - 02/2021
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Managed Passports Appointments; assisted customers with various passport questions.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Identified individual employee's unique work styles and adapted management methods.
  • Maintained compliance with company policies, objectives and communication goals.
  • Set overall vision and provided team leadership.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Analyzed equipment breakdowns using various troubleshooting methods.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Performed annual evaluations and reviews for large staff of employees.
  • Introduced team contests and goals to enhance productivity and improve employee morale.
  • Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Fedex Office - Supervisor, Customer Service
Lakeville, MN, 05/2018 - 01/2020
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Consistently met quarterly sales goals and increased customer retention rate year-over-year.
  • Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Analyzed equipment breakdowns using various troubleshooting methods.
USPS - City Carrier
City, STATE, 01/2005 - 05/2018
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Collected mail from letter boxes on specific route both on foot and by vehicle.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Distributed mail on foot to residences and businesses, delivering to approximately 500 customers per shift.
  • Collected money for postage due and cash on delivery fees.
  • Engaged customers with pleasant demeanor and offered to help with mail-related issues.
  • Maintained accurate records of attempted and missed deliveries as required by post office.
  • Pleasantly greeted and engaged customers, assisting with any mail-related issues.
  • Worked closely with other employees in mail office and handled various administrative tasks.
  • Planned and cased mail in sequence of delivery for designated route.
  • Provided change of address cards and other postal forms when needed.
  • Placed packages and letters in mailboxes.
  • Delivered packages and mail to business and people in local area.

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Resume Overview

School Attended

  • Columbia Southern University

Job Titles Held:

  • Acting Manager
  • Supervisor, Customer Service
  • Supervisor, Customer Service
  • City Carrier

Degrees

  • Bachelor of Arts

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