Dedicated with more than 2+ years in store management. Driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.
Work with Corporate McDonald's and Owner Operator stores in escalating, returning and billing of equipment.
· Tenaciously calling stores and appropriate people to get equipment returned. · Project lead on developing a returns process · Trained employee and temps on Escalations and Returns processes.. · Provide feedback to other associates on escalations and returns processes. · Invoiced and collected on outstanding invoices · Works with little supervision and able to manage the workload. · Able to display initiative to gain extra responsibility. · Knowledgeable about hardware and software considering no Level 2 training or experience. · Ability to quickly learn new projects. · Communicate issues with Vendor Management and vendors. · Managed vendor's daily reports, per se. Providing feedback on incorrect data. · Continues to seek information to increase knowledge
Worked with 2-3 other technicians covering multiple stores being responsible for trouble shooting over an average of 125 – 179 stores daily.
· Tenaciously calling stores to trouble shoot hardware issues. · Quickly and effectively solving customer issues. · Effectively report any problems or issues to upper management. · Maintained daily, weekly and monthly stats. · Collaborated across teams to share information. · Researched Poller support process, which lead changes to supporting our client better. · Coached and mentor team players. Primary point of contact between SEI and Corporate McDonald's
Directly worked with various car dealerships, vehicle owners; providing support with selecting and purchase specific merchandise for their high end vehicles. Work entailed heavy call volume, order processing, inventory control and shipping of products.
· Demonstrated consistent record of inventory. · Resolved customer complaints, request for refunds, exchanges and adjustments. · Restructured and improved training manual and expedited communication between management and team players. · Maintained excellent customer service which resulting in being a main point of contact and developed good reputation with different customer and dealer base. · Effectively report any problems or issues to upper management. · Created report using the Crystal Report software.
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