, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Hardworking, reliable and dependable employee with strong ability in customer services and problem solving skills. Offering strong background in administrative skills with years of office environment experience. Highly organized, proactive and punctual with team-oriented mentality, while maintaining strong interpersonal skills with the ability to continue to maintain a positive attitude.
Skills
Personnel information systems
Employee engagement
Compliance Regulations
Staff compensation
Benefits programs
Employee relations
Employee handbook development
Collections and invoice processing
Payroll administration
Medical billing
Strong problem solver
Collecting information
Attention to detail
Filing and data collection
Strong interpersonal skills
Pleasant demeanor
Employee management
Insurance processing
Customer service-oriented
QuickBooks expert
Time management
Administrative support specialist
Microsoft Word, Excel, Office, SAP, Medical Records Procentive, AS400, CashPro, Paychex and Paycor payroll system
Multi-line telephone skills
Organization and efficiency
Business operations understanding
Office equipment operations
Multitasking and prioritization
Professional and polished presentation
Security understanding
Experience
06/2016 to 07/2020Accounting / HR CoordinatorAqua Finance | San Francisco, CA,
Managing accounts payable using accounting software (QuickBook).
Processing invoices for payments and comparing purchase orders, prices, terms of payment and other charges.
Provide customer services and develop relationships with internal and external customers and vendors.
Evaluated digital and physical financial information regarding areas of operations such as payroll, projects, expenditures and contract administration to assess budget requirements.
Effectively communicated answers regarding billing, treatment and scheduling by phone and in-person.
Oversaw financial reporting, accounts payable and receivable, asset coordination, account management and budgets.
Able to with customers to resolve complaints and verify payment dispute and credit transactions.
Evaluate clients records and setting up payment plans.
Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Worked with department managers to assess needs and experience in working with governmental agencies, DHS, state counties of background checks.
Maintain all payroll activities; set up compensation and taxes, benefits and garnishment deductions.
Experience in union environment and the administration of contract language.
Diminished process lags regarding health and wellness by accurately conducting benefits administration and managing confidential record control for fifty employees.
Oversaw schedule and itinerary coordination, facilitating increased productivity, data entry and maintaining high volume of documents.
Experience interacting with and providing services to individuals from variety ethnic backgrounds.
Managed all human resources and labor relations activities for organization of fifty employees.
Advised top management on appropriate employee corrective actions.
Providing resources services to all level of employees regarding policies, procedures, guidelines, and practice, to ensure policies are enforced.
Maintained compliance with all local, state and federal laws, as well as established organizational standards.
Mitigated audit risk with optimization of compliance tools, identification of deficiencies and successful corrective actions.
Improved operational efficiencies and tracking by creating filing systems to maintain confidential employee documents and reports.
Conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
Developed hiring and recruitment policies for fifty-employee company.
Reduced accidents in workplace by being proactive with prevention by implementing safety policies and procedures.
Strengthened and enhanced processes for managing complaints by offering policy guidance advice and leading thorough investigations into incidents and concerns.
Identified vacancies and recruited and hired applicants to fill positions in variety of departments.
Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
Streamlined onboarding process by developing and implementing employee orientation program.
Provided departmental efficiency by organizing comprehensive training orientations for new hires.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Scheduled and confirmed appointments.
Received incoming packages and mail, dispersed parcels and shipped outgoing items for each department.
Followed security procedures, issued visitor badges, monitored logbooks and reported irregularities.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
02/2007 to 09/2014Account Administrative Manager Niftylift, Inc | City, STATE,
Developed relationships with clients and provided individualized customer service to maintain longevity of accounts.
Generated new accounts by implementing effective networking and content marketing strategies.
Supported sales management initiatives to optimize business development.
Achieved cooperative and positive communications with clients which led to many successful sales shows projects.
Resolved issues quickly and professionally to retain over clients care.
Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
Verified and posted all accounting entries with system to maintain timely, accurate input of all information in accounting system.
Updated account plans based on changing markets, customer conditions and competitor activity.
Prepared monthly commissions payroll reports for sales representatives.
Developed spreadsheets to track bi-monthly billings, client proposals, contracts, subcontracts and subcontractor licenses.
Communicated with sales department and account executives to update account information.
Maintain all monthly commission payments for sales representatives.
Answered and directed incoming calls using multi-line telephone system.
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Maintained daily calendars, set appointments with clients and planned daily office events.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
10/2002 to 01/2007Accounting ClerkFGP International | City, STATE,
Compiled and archived signed sales agreements, client cost confirmations, invoicing and cash receipts.
Organized invoice and cash receipts, sales agreements and client cost confirmations.
Monitored accounts payable and receivable statuses and delegated related tasks.
Analyzed documentation and standard financial statements for accuracy.
Kept records current and accurate with efficient reconciliations and variance resolution.
Balanced reports and batch summaries to submit for approval.
Reconciled all expenses and accounts, including company credit cards and expense accounts.
Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
Prepared monthly and year-end closing statements, financial documents and invoices.
Provided accounting assistance such as payroll, AP, AR and expense tracking support.
Processed both outgoing and incoming payments and invoices.
Coordinated timely payments from vendors, clients and board members.
Assessed data and information to check entries, calculations and billing codes for accuracy.
Education and Training
Expected in 12/2004Bachelor of Science | Business Administration And ManagementLimestone College, Gaffney, SCGPA:
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