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ACCOUNT SUPERVISOR/DIRECTOR Resume Example

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ACCOUNT SUPERVISOR/DIRECTOR
Professional Summary

Results-driven Account Director offering over 10 years of experience in the localization of digital and physical packaging assets for the international home entertainment industry. Focused on providing first-rate support to all accounts, with excellent planning and decision making abilities, and with a critical eye towards delivering on-time and within spec.

Work History
ACCOUNT SUPERVISOR/DIRECTOR , 03/2016 to Current360 Solutions, LLC - Los Angeles, CA (remote) , CA
  • Act as the main liaison between 360 Solutions and outside clients, including Sony Pictures Home Entertainment, Netflix, Lionsgate, Disney +, Discovery, and more, in the delivery of all localized international digital media and physical packaging assets.
  • Work closely with C-level stakeholders and international clients to integrate all new business to ensure efficient and timely manufacturing of all localized product deliverables. Ensure total client satisfaction by managing client timelines and overseeing that all project due dates are met, including late drop-in, priority and rush projects.
  • Responsible for daily, weekly and monthly capacity planning of company-wide operations involving Production Artists, Quality Control Managers and Traffic/Project Managers in production of all localized international packaging and digital media assets.
  • Oversee, understand and maintain all digital media and physical packaging style guides and spec sheets by communicating with each client territories and ensuring all deliverables conform to territory specific branding guidelines and international law.
  • Work with multiple translation companies to insure timely and accurate delivery of all localized text for production of international deliverables.
  • Collaborate with upper management to implement continuous improvements with an eye towards exceeding stringent KPI's. Maintain deep understanding of company services and products in order to offer the most knowledgeable customer support. Report on short- and long-term trends in production to help management make proactive decisions.
  • Oversee team of six professionals handling all international localization accounts.
QUALITY CONTROL SUPERVISOR , 03/2011 to 03/2016360 Solutions, LLC - Los Angeles, CA
  • Responsible for supervising team of five QC Managers that worked with clients, Art Directors and Traffic Managers to ensure all international assets met company standards in art direction and production time.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Reported on short- and long-term trends in production to help management make proactive decisions.
  • Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
Account Executive, 04/2010 to 03/2011ESP Computer Services - North Hollywood, CA
  • Worked closely with clients to manage the delivery of all direct and cross-channel marketing products.
  • Ensured that campaign deliverables were executed in a coordinated fashion, and were of the highest quality. Keep stakeholders informed of project status, applied industry expertise in marketing best practices and customer contact management.
  • Worked with client and data teams to deliver marketing and/or technical solutions that achieved client satisfaction. Promoted additional services to better help client achieve their marketing and operational goals.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Liaised between internal and external stakeholders, clients and various external vendors to develop and implement client solutions.
Print Production Manager, 10/2004 to 04/2010InterMedia Outdoors - Los Angeles, CA
  • Responsible for the overall production management of 3 monthly periodicals. Worked closely with clients and advertisers, Publishers, Editors, and Art Directors regarding magazine layout, ad and story positioning, changes to advertising package and special advertising units.
  • Worked with Business Managers to ensure cost-effectiveness while maintaining editorial integrity and adherence to advertising standards.
  • Created and adjusted all production schedules as needed and monitored all workflows to meet required deadlines.
  • Created and implemented numerous procedures resulting in a timelier and more efficient production workflow.
  • Served as the lead cost estimator for all of InterMedia Outdoors special advertising units/projects.
Education
Bachelor of Science, Communications
Emerson College - Boston, MA
  • https://lostinneworleans.com/
Skills
  • Client Relationship Management
  • Project Management
  • Scheduling/Capacity Management
  • Asset Localization
  • Marketing Support
  • Procedural/Organizational Analysis
  • Goals And Performance
  • Operations
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Resume Overview

Companies Worked For:

  • 360 Solutions, LLC
  • ESP Computer Services
  • InterMedia Outdoors

School Attended

  • Emerson College

Job Titles Held:

  • ACCOUNT SUPERVISOR/DIRECTOR
  • QUALITY CONTROL SUPERVISOR
  • Account Executive
  • Print Production Manager

Degrees

  • Bachelor of Science , Communications

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