Accounting graduate with working experience in banking sector in Nigeria (Africa) spreading across Customer service, Administrative, Sales and Account reconciliation functions.
Emotional Intelligence and Relationship Management Course. Leadership Skills Course.
Result-Oriented Employee Program. Charted Instituted of Administration (in view)
Account Reconciliation Officer, 03/2013
to 03/2017 United Bank for Africa (UBA) – Lagos,
Safeguarded the bank from experiencing loss and fraud that might have resulted from system and human errors while reconciling the various bank FX transactions within the period of four years
Reviewed and reconciling of LC (Letter of Credit), Bond and Guarantees, Draft, Treasuries and Securities instruments, Foreign currency clearing procedures, FX fund transfer and remittances of the bank including international corresponding dealings
Proper investigation on observed difference and over aged open items while reconciling accounts.
Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks.
Cheque Management Officer , 02/2010
to 02/2013 United Bank for Africa (UBA) – Lagos,
Worked in four different cheque production and management centers in the bank successfully
Investigated cheque related issues
Errors were minimized in cheque printing and production
Effective vault management approach resulted into easy stock evaluation
Branch Sales Executive, 02/2008
to 02/2010 United Bank for Africa (UBA) – Lagos,
Oversaw sales forecasting, goal setting and performance reporting for all accounts.
Developed competitive comparison tables of productpricing, fees, ratings, category and product performance to use for account sales calls.
Acquired N 60,000 million in sales revenue in fourmonths.
Created sales contacts with on- and off-premise accounts
Customer Service Associate, 03/2007
to 02/2009 United Bank for Africa (UBA) – Lagos,
Met all customer call guidelines including service levels, handle time and productivity.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Described product to customers and accurately explained details and care of merchandise.
MBA: Finance ,
Current Ashland University - Ashland,
Post Graduate Diploma: Accounting,
Ladoke Akintola University of Technology - Ogbomosho,
Bachelor of Science: Accounting,
Imo State University - Imo State,
West Africa Examination Council (Six Credit): Commercial Science (High School) ,
Ikolaba Grammar School - Ibadan,