Account Implementation Specialist resume example

Various temporary assignments within the industry, including sterile and non-sterile compounding, data entry and customer service.

• Responsible for receiving, filling and processing medication orders for shipping. Responsible for measuring, weighing and mixing compounds as specified per medication order. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.

• Responsible for IV compounding utilizing aseptic technique for bulk distribution for home infusion patients. Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Mixed various pharmaceutical preparations according to written prescriptions.Labeled all products appropriately, including cautionary and auxiliary labels.

• Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Strictly maintained customer and patient confidentiality.Verified accuracy and completeness of information on prescription and refill requests.Verified patient data and billing information.

• Responsible for the overall operation of the long term care call center / data entry business of e- PharmPro, LLC.
• Lead supervision of (35) Pharmacy Technicians, sales and marketing representatives, core competency of work includes the defined call center and data entry process for each Client (Pharmacy) customer.
• Management of the implementation process including company queueing system development, process improvement and overall start up of the process.
• Training, supervision and scheduling of the managed staff, including policy and staff review, focusing on staffing and team development, Providing client support and troubleshooting of services focusing on excellent customer service.

• Guaranteed full compliance with state and federal laws and HIPAA; provided recommendations on process improvement, and resolved various state license issues and trained the Pharmacist team on the process of reciprocity and education development.
• Coordinated on-site and remote training sessions, for over (65) employees.
• Created documentation to support the services provided to new and existing clients.
• Provided administrative support to senior management (review, policy improvement).
• Maintained contract addendum and renewals.

• Focus on infusion, medication compliance, dispensing, --EMAR and data entry work flow.
• Dedicated hard-working and reliable professional who maintains a focus on accuracy and delivers courteous service at all times.