Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Certified Pharmacy Technician with 20+ years of hospital, long term care and specialty pharmacy experience. Self-starter with extensive knowledge of the pharmaceutical industry, with a track record of maintaining positive relationships with customers, pharmaceutical representatives, manufacturers, medical professionals and healthcare organizations.

Skill Highlights
  • Workflow Process
  • Document Control
  • Regulatory Compliance Strategic Planning
  • Conflict Resolution
  • Customer Relations
  • Efficient and accurate
  • Strong decision-making ability
  • Standard operating procedures
  • Self-directed nature
  • Analytical problem solving
Professional Experience
09/2015 to 02/2016 Account Implementation Specialist Paychex | Omaha, NE,
  • Responsible for the coordination of the implementation process of services for new clients, as well as supporting the existing clients with transition of PBM platform model.
08/2014 to 09/2015 Temporary Assignments Fusion Hcr | Lima, OH,

Various temporary assignments within the industry, including sterile and non-sterile compounding, data entry and customer service.

05/2015 to 06/2015 Compounding Technician - temporary assignment Topical Apothecary Group | City, STATE,
  • Responsible for receiving, filling and processing medication orders for shipping. Responsible for measuring, weighing and mixing compounds as specified per medication order. Maintained proper inventory levels, rotated stock and immediately complied with prescription drug recalls.
11/2014 to 02/2015 IV Compounding Technician - temporary Walgreens Infusion Services | City, STATE,
  • Responsible for IV compounding utilizing aseptic technique for bulk distribution for home infusion patients. Accurately recorded compounded products and prepared appropriate labels.Maintained proper compliance logs, including for refrigerator temperatures and IV hood maintenance.Mixed various pharmaceutical preparations according to written prescriptions.Labeled all products appropriately, including cautionary and auxiliary labels.
08/2014 to 09/2014 Data Entry Technician - temporary Wedgewood Pharmacy | City, STATE,
  • Entered new patient profiles and prescriptions into medication input software system. Communicated directly with doctors' offices via telephone, fax and email. Strictly maintained customer and patient confidentiality.Verified accuracy and completeness of information on prescription and refill requests.Verified patient data and billing information.
04/2012 to 08/2014 LTC Operations Manager - Call Center E-PharmPro LLC | City, STATE,
  • Responsible for the overall operation of the long term care call center / data entry business of e- PharmPro, LLC.
  • Lead supervision of (35) Pharmacy Technicians, sales and marketing representatives, core competency of work includes the defined call center and data entry process for each Client (Pharmacy) customer.
  • Management of the implementation process including company queueing system development, process improvement and overall start up of the process.
  • Training, supervision and scheduling of the managed staff, including policy and staff review, focusing on staffing and team development, Providing client support and troubleshooting of services focusing on excellent customer service.
2008 to 04/2012 Implementation Coordinator EPharmPro, LLC | City, STATE,
  • Guaranteed full compliance with state and federal laws and HIPAA; provided recommendations on process improvement, and resolved various state license issues and trained the Pharmacist team on the process of reciprocity and education development.
  • Coordinated on-site and remote training sessions, for over (65) employees.
  • Created documentation to support the services provided to new and existing clients.
  • Provided administrative support to senior management (review, policy improvement).
  • Maintained contract addendum and renewals.
11/2008 to 04/2010 Certified Pharmacy Technician Magee Rehabilitation Hospital | City, STATE,
  • Focus on infusion, medication compliance, dispensing, --EMAR and data entry work flow.
  • Dedicated hard-working and reliable professional who maintains a focus on accuracy and delivers courteous service at all times.
Expected in 6/1982 Diploma | General Business Clearview Regional High School, Mullica Hill, New Jersey GPA:
Expected in 11/1993 Pharmacy Technician Group: Certification Program | Pierce College, Philadelphia, Pennsylvania GPA:
Expected in 05/1984 . | Early Childhood Education Gloucester County College, Sewell, New Jersey GPA:

PTCB National Certification:#320101050765114 Expires: 7/31/2017

New Jersey State Registration:#28RW02539700 Expires: 8/31/2016

Professional Affiliations

American Society of Pharmacy Technicians

Pharmacy Technician Certification Board

Technical Skills

Microsoft Office, Visio Professional, Jasper Reporting, Adobe Acrobat Pro, Zimbra Webmail, Spark Internal Messenger, RDP Connections, Citrix Connections, VPN Client Connections, VNC Viewer, SUGAR, CRM, SalesForce Program

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School Attended

  • Clearview Regional High School
  • Pierce College
  • Gloucester County College

Job Titles Held:

  • Account Implementation Specialist
  • Temporary Assignments
  • Compounding Technician - temporary assignment
  • IV Compounding Technician - temporary
  • Data Entry Technician - temporary
  • LTC Operations Manager - Call Center
  • Implementation Coordinator
  • Certified Pharmacy Technician


  • Diploma
  • Pharmacy Technician Group: Certification Program
  • .

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