I am a bilingual result driven individual, who is loyal, punctual, diligent and team oriented. I have 14 years in sales/retail experience with over 10 years experience leading successful teams to achieve numerous goals. I work tirelessly to ensure my team exceeds standards in a safe and organized environment.
I contact employers that may or may not offer their team benefits. I overlooked what they had in place and assist them in bettering or expanding their benefit package. I educate the employer and their employees of the importance of their benefits and I broke down each individual benefit for them to better understand and make the best decision for their families needs. I organize and schedule enrollment date as well as over seen and assisted the enrollment process for their group. I follow up with employer to ensure everything was done to his satisfaction as well as assisted with billing and claims. I made myself available to the employer and the employees to ensure their benefits needs where being met. I follow up with employers on a regular basis and will continue working with them to ensure they have the best benefit package available for their team.
Created a culture that ensured customer service was our number one focus. Diligently resolved customer issues and cultivated a culture around empowering my team of associates to help guide customers through a positive buying experience. I hired, trained, developed and promoted associates and created a team oriented atmosphere. I set team and individual goals to create a competitive, efficient sales process that were tracked daily, weekly, monthly, and yearly for results. I celebrated wins with my teams and had coaching sessions to help the associates who were under performing to the benchmark I had set. I managed inventory of our stock merchandise, I adjusted counts as needed to ensure our stock merchandise inventory was correct. I utilized multiple reporting tools to track total store sales, dept. sales, margin, specialty sales, shrink and individual sales. I was able to grow our store sales from 24 Million dollars/annually to 33 Million dollars/annually in 4 yrs. I managed overall store expenses (payroll, utilities, general liability claims, fleet expenses, etc) by breaking down our store financial and utilizing the dash 7 reporting to drill deeper into areas that showed concerns. I would create strategies and implement them to correct any issues I came across. I managed our cash system daily and reconciled the safe counts every night.
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