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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Hardworking and reliable Academic Testing Coordinator successful at optimizing administrative procedures to control costs and improve operations. Highly organized, proactive and punctual with team-oriented mentality. Experienced in building positive relationships with students, instructors, and parents to underpin sustainable policies. proven background meeting and exceeding operational objectives across 10-year career. Maintain currency on trends in field to keep systems modernized and streamlined. Natural leader and analytical problem-solver with articulate communication style.

Skills
  • Organizational leadership
  • Professional demeanor
  • Excellent verbal and written communication skills
  • Effective listening
  • Decision-making
  • Coordinating services
  • Program management
  • Active participation in AHEAD and NCTA
  • Effectively work with students, faculty, staff, and parents
  • Excellent reading comprehension
  • Ability to multitask and work cooperatively with others
  • Utilized collaborative software to complete team assignments
  • Integrated student development theory and research to address key topics in higher education
Experience
08/2017 to Current
Academic Testing Coordinator Grand Canyon Education, Inc. Phoenix, AZ,
  • Provide leadership for one of the two programs housed in the Center for Access and Academic Testing for the Stephenville and Fort Worth Campuses.
  • Provide excellent service and attention to customers and stakeholders in face-to-face encounters and through phone conversations.
  • Improve operations by working with team members and customers to find workable solutions.
  • Maintain industry knowledge through continuing education, training and monitoring of industry publications.
  • Assist the Access and Academic Testing Director in strategic planning, staff supervision, and budget operations.
  • Provide consultation and training to campus units and departments regarding accessibility issues and laws.
  • Serve as a Campus Security Authority (CSA).
  • Ability to implement and manage new programs.
  • Create and maintain testing schedules for multiple locations. Currently scheduling 12 individual proctors to be able to continue providing testing services to students.
  • Implement, maintain, and verify compliance to various international quality standards and administer training on standards.
  • Developed, wrote, and maintain detailed troubleshooting guide and knowledge base for use by front desk staff.
  • Make accommodations for students with disabilities to complete tests.
  • Keep operations and conduct in compliance with testing policies and standards.
  • Keep testing materials secured and confidential to prevent cheating.
  • Collaborate with project leaders and stakeholders to accomplish objectives.
  • Develop and maintain effective frameworks, standards and requirements.
  • Provide feedback on individual actions, behaviors and verbal responses.
08/2013 to 07/2017
Disability Services Coordinator Avalon Bay Lakewood, CO,
  • Provided leadership for one of the two programs housed in the Center for Access and Academic Testing for the Stephenville, Fort Worth, Midlothian, and Waco Campuses.
  • Assisted the Access and Academic Testing Director in strategic planning, staff supervision, and budget operations.
  • Provided consultation and training to campus units and departments regarding accessibility issues and laws.
  • Served as a Campus Security Authority (CSA).
  • Implemented and managed new programs.
  • Knowledge of Section 504 of the Texas Rehabilitation Act and ADA.
  • Adhered to ethical standards and ADA laws and regulations.
  • Worked with sensitive information and maintained confidentiality.
  • Escalated identified risk issues, challenges and trends to senior management and delivered risk-related documents for audit and regulatory exams.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
  • Identified and hired talented individuals bringing valuable skills and great experience to team.
  • Presented talks at university events to promote understanding of students with disabilities.
08/2010 to 07/2013
American Sign Language Interpreter Tarleton State University City, STATE,
  • Provided communication access services to students with hearing disabilities during lectures, required group meetings, and in other required academic environments.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Developed understanding of specialized concepts for translation by consulting subject matter experts and other colleagues.
  • Reviewed and analyzed briefing materials before starting translations.
  • Provided appropriate contextual information to increase clients understanding of translations.
  • Cross-referenced specialized dictionaries and thesauruses for slang and nuanced terminology.
  • Consistently provided exceptional service and attention to customers and stakeholders.
  • Provided excellent service and attention to customers in face-to-face encounters.
Education and Training
Expected in 05/2020
Master of Science: Applied Psychology
Tarleton State University - Stephenville, TX
GPA:
Expected in 12/2009
Bachelor of Science: Psychology
Appalachian State University - Boone, NC
GPA:
Accomplishments
  • Created and wrote policy materials and provided them to all employees, ensuring that all staffers were educated properly and in the most convenient manner.
  • Technology Integration - Increased student participation and test scores by introducing relevant computer programs and exercises to encourage student interest and enjoyment.
  • Met with parents to discuss student issues and course weakness areas.
  • Process Improvement - Developed new test scheduling process that resulted in more efficient use of testing seats available and Student Worker/Graduate Assistant time.
  • Training: - Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.Completed training on-time and under-budget.
  • Achieved recognition by management for friendly and responsive service.
  • Selected to train new office personnel in policies, procedures, and office management software.
  • Contributed to the successful transfer of over 400 disability services student files into new CRM program from hard copy.
  • Process Improvement - Developed online forms for students requesting disability services that resulted in faster communication with staff and onboarding of new students with disabilities.
  • Ran office alone allowing co-workers in the "increased risk" group to work from home throughout the COVID-19 pandemic.
Activities and Honors
  • Member of AHEAD
  • Member of NCTA
  • Member of Alpha Chi National Collegiate Honor Society

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Resume Overview

School Attended

  • Tarleton State University
  • Appalachian State University

Job Titles Held:

  • Academic Testing Coordinator
  • Disability Services Coordinator
  • American Sign Language Interpreter

Degrees

  • Master of Science
  • Bachelor of Science

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